Lufthansa InTouch is looking for a motivated German Speaking Customer Service Consultants to add to our international team of travel consultants!

Purpose of Role:

As a part of our team, you can make someone’s day every day through positive interactions, and a continuous learning environment. As a home base position, you can provide this high level of customer service from the comfort of your own home! Our multicultural, multilingual teams operate from seven Service Centers worldwide, providing five-star services to passengers flying with the Lufthansa Group. Training will be provided to ensure confidence and success when handling customer calls.

Work Performed:

In the role of a Customer Service Consultant, you will be taking calls from passengers with inquiries related to:

• General flight reservations, direct sales and re-bookings
• Information about Lufthansa Group products and services like; seat selection, meals, pets, and check ins
• Along with opportunities to grow into different departments withing the Lufthansa InTouch team

Required Knowledge, Skills and Experience:

• Strong proficiency in the English language (written and verbal)
• Demonstrated experience in de-escalating handling of complaints
• Experience working in customer service is an asset
• Experience working and using different computer programs

Personal Competency Requirements:

• Good Team Player
• Excellent communication & interpersonal skills
• Must be very detail orientated, and able to multitask efficiently
• Flexibility in the alternating processing of written and telephone customer inquiries
• Adaptability, patience, and problem-solving competences
• High level of persuasiveness
• High level of service orientation
• Ability to work accurately and with attention to detail
• Independent, self-motivated approach to work
• Reliable and empathic personality

Additional Information:

• The selection process includes a selection of verification of skills and assessment in order to assess the suitable candidates.
• You will be REQUIRED to travel to Peterborough, Ontario to pick up your equipment and have an orientation day.
• This position is homebased, but you are REQUIRED to attend 7 weeks of training in Toronto, Ontario.

WE ARE PROUD TO OFFER YOU:

You will be a part of a unique team spirit and culture - we are the best at being In Touch! We are driven to be best. At Lufthansa InTouch, we continuously upskill and train our team to boost your product knowledge and build your confidence in all aspects of service for air travelers.

• Competitive Compensation
• Comprehensive Health & Dental Benefits
• Highly Discounted Airfare
• Development Opportunities
• International Exchange Programs
• World Class Training

Does this sound like you? Apply today!

Lufthansa InTouch appreciates all applicants for their interest; however, only those selected for an interview will be contacted.

Lufthansa InTouch Peterborough is an equal opportunity employer. We are committed to ensuring equal employment opportunities for all qualified individuals. Accommodation is available as required under the Ontario Human Rights Code.

Job Types: Full-time, Permanent

Salary: From $17.50 per hour

Benefits:

• Casual dress
• Dental care
• Flextime
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Application question(s):

• You are required to travel to Peterborough, ON for your first day, do you meet this requirement?

Education:

• Secondary School (preferred)

Language:

• German (required)

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