Window Dispatcher (Barrie Transit) Job at MV Transportation
Overview:
The team is seeking full-time Window Dispatcher to provide dispatch support to ensure operators are on time leaving the yard, shift and route paperwork are correct, and attendance is tracked properly. The Window Dispatcher will support managers, supervisors, and staff through a variety of tasks related to our transportation services. Responsibilities:
Key Responsibilities and Accountabilities:
The Window Dispatcher works primarily in an office environment. The Window Dispatcher may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones. Qualifications:
MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities and aboriginal persons. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may contact Human Resources. For additional information about MVT, please visit www.mvtransit.com.
COVID-19 considerations: MVT's continued commitment includes providing personal protection for staff, sanitizing and cleaning of all our vehicles and facilities, Coronavirus Operations Response Plan (CORP) training, and keeping our employees and customers continually informed.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.
About MVT: MVT proudly operates the Barrie Transit conventional and specialized transit service for the City of Barrie from a state-of-the-art facility as part of a 20-year operating contract. The team at MVT is committed to being a company that makes a difference in people's lives by inspiring our employees, treating our customers as part of the family, and making our communities even better places to live.
The team is seeking full-time Window Dispatcher to provide dispatch support to ensure operators are on time leaving the yard, shift and route paperwork are correct, and attendance is tracked properly. The Window Dispatcher will support managers, supervisors, and staff through a variety of tasks related to our transportation services.
MV Transportation is seeking a
Window Dispatcher who will be responsible for providing dispatch support by ensuring operators are on time from leaving the yard, paperwork is correct, and attendance is tracked properly. This position will support managers and staff through a variety of tasks related to our transportation services.
Key Responsibilities and Accountabilities:
The following is not intended to be a comprehensive list of the essential functions of the Window Dispatcher position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Window Dispatcher must be able to perform the following tasks, among others:
- Manage Extra Board (EB) operators - ensure that all open work is being distributed amongst the EB operators fairly and in accordance with the CBA.
- Assign buses by ensuring that the proper bus is being assigned to correct run.
- Update dispatch logs - ensure that paperwork is completely up to date with bus assignments, absence coding, call-out comments and operator names.
- Update dispatch computer - ensure that all coding in the computer is correct and up to date for timekeeping purposes.
- Answer the dispatch phone and correctly record info onto the daily dispatch log regarding call offs and attendance coding.
- Collects all paperwork turned in by operators and ensures that it is sent to the correct department.
- Tracks all shuttle cars coming in and leaving the yard, collect DVIR sheets.
- Ensure that all lost and found items are collected and correctly tagged and logged by the operators.
- Works directly with the radio operator regarding fill buses, swap buses, operator reliefs and mechanical breakdowns.
- Manage overtime operators - ensure that overtime operators are utilized and tracked according to the needs of the service.
- Understands that he/she must remain professional and friendly at all times.
- Checks the operator in/out - operators report directly to the dispatch window at the start and end of each shift.
- Dispatcher ensures that operators are being paid from start to finish of each assignment accurately and all documentation is signed off properly by operations staff.
- Ensure that all light duty personnel are taken to their assigned locations.
- Fills open runs - ensures that all last-minute open runs (due to Susp, LOA, BRE, VAC or termination) are filled in a timely manner, either with an EB operator or an OT operator.
- Assist the Operations Manager by ensuring that all operators who are on the “See Ops” list are sent to the Operations Manager at the start or end of the operators shifts.
- Uniforms - ensure that all operators reporting for duty are in proper uniform attire.
- Assist with employee functions.
- Additional assignments as assigned.
Working Conditions:
The Window Dispatcher works primarily in an office environment. The Window Dispatcher may be called upon after hours from time-to-time by office employees or managers, in an emergency, or other reasons as required. The job requires the following physical activities: sitting, standing, walking, pushing, pulling, loading and unloading, typing, filing, answering phones.
Talent Requirements:
- High School Diploma or equivalent
- Experience working with persons with disabilities and/or senior citizen groups
- Previous customer service, dispatching, data entry and/or clerical experience preferred
- Experience with Tripspark Streets or similar transit scheduling software preferred
- Experience handling multiple tasks accurately and effectively in a fast-paced environment
- Be able to pass and maintain a clear Criminal Background Check
Knowledge, Skills, & Abilities:
- Ability to provide excellent customer service and communicate effectively with passengers, passenger representatives, agency staff in a professional manner
- Knowledge of the transit service area and system parameters, client and service operating requirements
- Working knowledge of Tripspark Streets or similar transit scheduling software and the skills to resolve situational challenges
- Proficient in Microsoft Office software including spreadsheet, word-processing applications, etc.
- Ability to use multi-line phone system and handle multiple tasks concurrently, accurately and effectively
- Ability to work a variety of different shift and flexible hours including days, evenings and weekends
- Ability to work independently and objectively, plan ahead and schedule work
- Ability to remain calm and manage emergency situations and ensure the safety of all customers and employees
- Ability to develop and maintain a good working relationship with other staff
- Strong written and verbal communication skills
- Demonstrated ability to manage with a “Safety First” attitude
Benefits of Working with MVT:
- Challenging and rewarding work environment
- Ability to work independently in a state-of-the-art facility
- RRSP, benefits and paid vacation
- Room for growth/advancement
- Employee discounts
How to Apply: Interested applicants please apply online: www.mvcareers.com. Note: Due to the high volume of applications received, MVT will only contact those applicants who have been shortlisted.
MVT is committed to equity in employment. Our goal is a diverse, inclusive workforce. We strongly encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities and aboriginal persons. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may contact Human Resources. For additional information about MVT, please visit www.mvtransit.com.
COVID-19 considerations: MVT's continued commitment includes providing personal protection for staff, sanitizing and cleaning of all our vehicles and facilities, Coronavirus Operations Response Plan (CORP) training, and keeping our employees and customers continually informed.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.
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