At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as

adjustments can be made to help support you in delivering your best performance.

Vehicle Settlement Representative

Job Title: Vehicle Settlement Representative Reference Number: 117098

Location: Various Locations Employment Type: Permanent Full Time

Hours of Work: 7.83 hr Fortnight Day Shift Posted Date: 2022/12/19

Position Highlights

As a Vehicle Settlement Representative, you will be required to inspect, research and evaluate the actual cash value of total loss

vehicles and present the value to the customer for acceptance. This requires subject specific knowledge combined with

excellent customer service and interpersonal skills as you deal with sensitive and at times difficult issues relating to vehicle

values with occasionally frustrated individuals.

Hours of operation vary depending on facility and location. This role will require you to work either a 9-day fortnight with either

Monday or Friday off. Shift schedule will be dependent on seniority. No shift is guaranteed.

This is a mass posting. We anticipate filling potential vacancies throughout the province of British Columbia that arise during the

next six (6) months through this mass posting.

Locations include:

• Abbotsford
• Burnaby
• Campbell River
• Chilliwack
• Coquitlam
• Courtenay
• Cranbrook
• Duncan
• Kamloops
• Kelowna
• New Westminster
• Penticton
• Prince George
• Quesnel
• Richmond
• Terrace
• Trail
• Vancouver - 5th & Cambie
• Vancouver - Kingsway
• Vernon
• Victoria

Position Requirements

The following experience is essential:

• Automotive knowledge including knowledge of values and relevant data sources
• Demonstrated research abilities and strong computer skills are essential to search out a wide variety of data relating to the

vehicle in order to determine the settlement value.

• Strong negotiation and conflict resolution skills
• High school graduation and several years’ experience in automotive sales or other related fields. We will consider an

equivalent combination of education and experience.

• The ability to meet the provincially legislated requirements of the Criminal Records Review Act, and a valid BC driver’s license.

Position Information

• Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
• Continuous Training: We offer continuous in-house training to ensure you are equipped with the knowledge to be successful in

your role.

• Hybrid of On-site and Working from Home: We offer flexible working arrangements as we continue to support our employees in

balancing their career and family commitments.

• Engaging Culture: We promote an inclusive and diverse work environment

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