Who we are

IFDS Canada is a 50/50 joint venture between Boston-based State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

With entities in Toronto, Canada, Dublin, Ireland, and Luxembourg, IFDS is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS’ technology is used by over 240 financial organizations around the world. Enabling solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies. With over 1,700 employees and partners located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise supports more than 18 million accounts with AUA of CAD $4.7 trillion.

With approximately 350 employees, IFDS Canada provides technology and service solutions to a broad range of financial services organizations.

Job overview

Reporting to the IFDS Canada Board, the President and Chief Executive Officer of Canada is responsible for all aspects of the business and will establish a strategic vision for IFDS and execute against that vision. This will include:

• Delivery of year on year growth of revenue and margin
• Development of new products and capabilities
• High levels of client satisfaction and retention
• Productivity improvements through the use of industry leading technology and tools to drive efficiency gains
• Ensuring a strong and compliant culture

Responsibilities also include ownership of all corporate functions – Operations, Finance, Risk Management, Onboarding, Compliance, and Human Resources.

The successful candidate will leverage their demonstrated ability and related experience in senior roles within Financial Services involving accountability for revenue growth and service provision through a complex delivery model to multiple clients and navigating a multi-faceted regulatory and Board structure.

What you will do

• Drive the development and execution of IFDS Canada’s medium to long range strategy in the context of all client and stakeholder interests
• Drive client satisfaction and optimize organizational effectiveness through the use of metric-based operational and financial performance indicators
• Leverage industry leading technology and a global footprint (Canada, India, Asia) to further productivity developments and an exceptional client experience
• Establish productive relationships with current and prospective clients to support achievement of revenue targets
• Undertake progressive talent management practices to maintain a high performing workforce of engaged staff
• Maintain effective relationships within IFDS, and within client and stakeholder organizations to further IFDS’ business objectives and resolve issues
• Optimize client satisfaction through stable, efficient Operational service delivery
• Ensure the successful completion of projects and onboarding of new clients
• Manage risk and regulatory compliance to the highest standards and oversee key aspects of IFDS’ relationships with local regulators
• Champion change across the organization to build scale and enhance service delivery in a growth environment
• Oversee all Financial aspects of the business and deliver on the P&L requirements

What we require

• A proven record of accomplishment for business growth through results-driven leadership in a role of equivalent scope
• Significant experience within Financial Services in executive roles working directly with clients across the relationship management life cycle including sales, onboarding, customer success, and operational effectiveness
• Broad functional business knowledge; experience with Transfer Agency services an asset
• Ability to shift from formulating strategy to hands on execution of operational plans
• Experience managing outsourced and offshore providers to deliver on a 24/7 operating model
• Demonstrated ability to navigate relationships with multiple stakeholders including clients, partners, and shareholders in a complex, global service delivery model
• Prior Board experience and direct experience interacting with regulators
• Strong financial acumen and related corporate financial management experience including responsibility for the P&L
• Experience in a global company with multi-country responsibility and demonstrated cross-cultural effectiveness
• Bachelor’s degree required; master’s degree in a relevant discipline is preferred

AODA Statement

IFDS Canada encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for this position will be invited for interviews.