General Manager

MTN HOUSE by Basecamp, Canmore

About Basecamp Property Management Ltd

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

MTN HOUSE by Basecamp will be a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE will have 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains.

Position Overview

We require a full-time General Manager to run day-to-day operations, displaying exceptionally high standards within an elevated & luxurious property. The General Manager will be responsible all for the Guest Service Manager, Housekeeping Manager, Spa Manager, Restaurant Chef and the Food & Beverage Manager, for smooth running of all amenities.

Salary: Based on experience

Full-time/Permanent

Start date of April 1st 2023

Key Responsibilities

· Human Resources**

- Promote the Basecamp Brand
- Work with People & Culture on a wage grid, retention incentives and hiring and terminating.
- Present People and Culture with proper documentation and execution plan for termination of employees.
- Train, encourage, support, acknowledge, discipline and terminate employees of MTN HOUSE.
- Conduct 3-month probationary reviews and annual reviews with direct reports.
- Ensure awareness of all regarding policies and rules and not only obey them but assists in enforcing them.
- Follow and adhere to all Basecamp policies.
- Implement and manage the hotel's health and safety plan and meetings with the health and safety committee.

· Revenue & Financial**

- Help to create off season events and promote our rooms and services.
- Work closely with Guest Services and Revenue Manager to ensure rooms are ready to sell and the highest possible revenue is being generated depending on the time of year.
- Audit and reconcile daily labour at the property. This task will be a top priority and will be checked daily by the Vice President of Operations.
- Ensure that monthly financial outlooks for various metrics are on target and accurate.
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*Operations*

- Oversee the operations functions of the property, as per the Organizational chart.
- Ensure an exceptionally high standard is maintained throughout all departments.
- Work with the Director of Hospitality Services to create and maintain front-line operations policies and procedures.
- Work with management team to respond to disturbances in guest rooms and medical emergencies, and ensure overall safety and security throughout the property is maintained.
- Oversee the smooth running of the food and beverage operation.
- Insist upon meticulous cleanliness and orderliness of the property.
- Help achieve departmental goals and contribute ideas for better guest satisfaction, colleague relations, and revenue enhancement by providing motivational leadership.
- Collaborate with the front desk to ensure pre-arrival requirements are met in preparation for check-in.
- Proactive approach on guest comments/issues, ensuring these are handle in a timely and professional manner meeting or exceeding guest expectations.
- Schedule and track annual and semi-annual deep cleanings.
- Inspect and document repairs and cleanliness of the property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
- Make suggestions to the Vice President of Operations concerning improvements which would lead to make more satisfied customers and/or increase volume of business or profit.
- Establish the hotel’s reputation for quality and luxury by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.
- Respond to audits to ensure continual improvement is achieved.
- Additional duties to be added upon opening of the Nordic Spa.

Requirements

- A minimum of 3 years’ experience in a similar role, with proven success.
- Exceptional attention to detail.
- Proven skills in strategic thinking, problem solving, communication proficiency and time management.
- Be familiar with the operation and programming of the Webrez point of sale system.
- Working knowledge of Microsoft Windows – Outlook, Excel, Word.
- A solid understanding of pricing, budgets and cost controls.
- Valid Driver’s License with clean abstract for three years minimum.
- First Aid Certification (training can be provided).
- Ability to lead and motive a team to the highest standard.
- A degree in a hospitality or business is considered and asset.

Why Work for Us?

- We have a health benefits plan.
- An annual clothing allowance is provided.
- Staff and Family and Friends discounts at all Basecamp properties.
- We offer competitive wages.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun!

Job Type: Full-time

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