Guest Services Representative Job at Hampton Inn & Suites by Hilton Calgary-Airport
The Hampton Inn and Suites by Hilton Calgary Airport is looking for a Guest Service Agent.
Duties and Responsibilities:
- You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty.
- Registers, process guest’s arrivals, departures and taking required payment.
- Managing guest’s profiles on a daily basis and coordinate room assignments and pre-arrivals.
- Required to answer and take reservations over the telephone in a professional manner.
- Arranges fulfillment of customer service by working closely with other department.
- Stays current with development in the hotel by reviewing and updating the log book.
- Any other duties as assigned.
Requirements:
- We are looking for someone that is Friendly, Authentic, Caring and Thoughtful.
- Ability to work mornings, afternoon, evening, weekends and holidays
- Self-starter, punctual, energetic and has the ability to work under pressure.
- Competent computer skills.
- Communicates effectively with guests and co-workers.
- Possess class 5 driver license.
- Previous experience in hotels is an asset.
- Remuneration based on experience.
Applications will only be considered from those eligible to work in Canada.
Job Types: Full-time, Part-time, Permanent
Pay: From $16.00 per hour
Benefits:
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Class 5 Licence (required)
Work Location: One location
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