Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to :

Responsibilities

• Always offer professional, friendly and kind service
• Make room reservations by phone, fax and email and assign rooms;
• Process all external and internal calls, either by redirecting calls or assisting the caller
• Take charge of the correspondent's request and monitor it according to hotel standards
• Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance
• Serve as liaison for guests requiring information regarding all aspects of the hotel
• Manipulate and distribute faxes, voicemails and written messages for internal and external customers
• Attend people with special needs;
• Have a thorough knowledge of the hotel's emergency procedures
• Follow department policies, procedures, and service standards
• Writes various reports, letters and general correspondence;
• Complaint management;
• Follow all security policies
• Other assigned functions

Requirements

• Experience in customer service in Hospitality,
• Bilingual English-French, a third language an asset;
• Strong interpersonal skills and problem solving
• customer service oriented attitude;
• Must be flexible in time management;
• Very responsible and reliable
• Ability to work under pressure in a fast-paced environment
• Ability to work consistently with other colleagues as part of a team
• Ability to focus on customer needs, staying calm and courteous at all times
• Must be minimally available on Saturdays, Sundays, holidays and another day during the week
• Computer skills in Microsoft and Opera PMS would be an asset.
• Must be available for day shift, evening and night shift (23:00 to 07:00)

Job Type: Full-time

Salary: $22.64-$23.67 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Morning shift
• Night shift

Work Location: One location

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