Forever Evolving

Ever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

Forever Opportunity

We are looking for a Part-Time Customer Service Representative who will responsible for providing exceptional and effective customer service, be a customer advocate, continue to strive for excellence, put the customer first and embrace the customer centric nature of Ever New’s business. You will assist, educate and inspire customers, where they are left with a positive feeling about the Ever New brand.

The successful candidate will work an average of 15-20 ordinary hours per week, which may increase depending on the needs of the business.

About the role:

• The handling of customer queries from a variety of sources including, but not restricted to, email, web, telephone and social media.
• Focused on going the extra mile to resolve any customer query at the first point of contact
• Keeping accurate customer records using the contact management tools provided
• The efficient and professional resolution of our store team member queries regarding all services offered
• Executing daily administrative tasks & reporting
• Ensure efficient and effective output and the continuous improvement of the customer service function
• Positively represent the brand and enthusiasm to uphold the visions and values of Ever New

Skills and Experience

• A Customer first attitude
• Positive, flexible demeanor, who demonstrates resilience when under pressure
• Excellent verbal & written communication skills
• Effective interpersonal skills including the ability to operate effectively in both a group situation and autonomously
• Maturity to handle sensitive issues with empathy and tact
• Excellent organisational skills with the ability to prioritize workload and work to deadlines
• The ability to think outside the box to find the right solution for complex customer queries
• Computer literate with Word, Excel, Outlook, with ability to learn new systems efficiently. A working knowledge of Zendesk is highly regarded

Forever Company Culture & Benefits

Here at Ever New, our people are at the heart of everything we do. Ever New HQ is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Ever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

• Generous 40% employee discount and periodic family and friends’ discounts
• Loyalty and birthday leave
• Monthly afternoon tea with an early finish Friday
• Wellbeing and environmental incentives
• Learning and development programs
• Recognition program and service awards
• Subsidized car parking
• Thriving head office located in Richmond
• Exposure to a global business based across 5 continents
• Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

Think Customer Respect for all Keep it Simple Take Responsibility Act with Pace

We constantly seek creative and dynamic like-minded individuals. If this role sounds like you..... we are eager to receive your application!

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: $12.35-$16.30 per hour

Benefits:

• Casual dress
• Employee assistance program
• Store discount
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: Remote

Application deadline: 2023-01-31

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