Customer Care Representative Job at CarHub Caledon Chrysler
- Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
- Take detailed messages.
- Distributes mail/faxes and coordinates all courier pickups.
- Respond to emails in a timely manner.
- Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
- Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
- Answer customer inquiries or direct customer to appropriate personnel.
- Manage/Maintain incoming internet, chat and phone inquiries
- Confirm appointments for Sales
- Accurately document and update records in CRM software
- Follow up in a timely manner to ensure customer satisfaction
- Collect and analyze feedback from customers
- Provide feedback to management concerning potential problems or areas in need of improvement.
- Provide superior customer service and achieve highest degree of customer satisfaction
- Contact Customers post delivery
- Maintain the cleanliness of the reception area and customer waiting area.
- Perform various clerical and administrative duties as requested.
- Daily licensing (if necessary) – make sure all required licensing is done on time and all documents that are required are done. Please apply in confidence. Equal Opportunity Employer.
Job Types: Full-time, Permanent
Salary: $20.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Experience:
- Customer service: 2 years (required)
Shift availability:
- Day Shift (required)
Work Location: One location
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