Who we are:

Meridian’s dedication to helping Canadians goes beyond banking, it’s about achieving a better life! Thriving communities are essential to the individual well-being of our Members and the overall well-being of Canadians.

At Meridian, we’re committed to providing exceptional banking, services, security, and advice so our Members can get everything they want from their money, and their lives!

Find our story here: About Meridian

About this role:

The Credit Card Operations Specialist is responsible for providing operational support to Credit Card line of business. As a key member of the Credit Card Operations & Compliance team, the ideal candidate is a subject matter expert adept at solving problems and resolving Member concerns by coordinating internal/external resources, continuously improving operational/compliance processes, driving operational excellence, and supporting key business objectives.

What you'll do:

• Support the resolution of credit card related Member concerns and inquiries
• Employ a collaborative approach when working with internal partners such as Member-facing staff, Lending, and Risk teams, as well as external vendors to ensure timely and accurate fulfillment of solutions for Members
• Deliver a consistent and positive experience for our partners and, ultimately, our Members
• Support the oversight of vendor invoices to ensure accuracy
• Continuously search for new and better ways to enhance the end-to-end Member experience, improve efficiencies and reduce the costs of doing business
• Support the development of the junior specialist by providing learning and development opportunities for all Credit Card processes and procedures
• Support the remediation of issues and compliance and regulatory activities
• Ensure all exception and control reports are reviewed and actioned in a timely manner
• Support Credit card campaign fulfilment activities

What you can bring to Meridian:

• University Bachelor’s Degree
• 2-3 years of professional experience in the Financial Services industry; credit card or payments experience preferred

• Proficiency in MS Office applications such as Excel, Word, Power Point, Outlook
• Commitment to values and service excellence
• Strong organizational and analytical problem-solving skills with the ability to resourcefully gather information, analyze critically and communicate clearly
• Demonstrated ability and creativity in developing and implementing process improvement initiatives
• A growth mindset and willingness to learn and be flexible as the organization endeavours to transform this line of business

Experience the difference at Meridian: What’s in it for you?

• Opportunity to work within, create, and drive a culture of growth and innovation.
• Inspire a positive work environment and help champion quality service, innovation, teamwork to assist our Members.
• Learn voraciously, stretch you and your team’s thinking, share your knowledge and educate others!
• Cultivate winning relationships & building trust
• Share our commitment to productivity, effectiveness and operational efficiency.
• Be an agent of change, help others to embrace it and watch amazing things happen!
• Help your community through a variety of outreach programs!

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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