Virtual Medical Office Assistant

Ginger Desk

Ginger Desk is disrupting the healthcare industry, one task at a time. Ginger Desk is a start-up firm, offering Virtual Assistant services to health care practitioners. In a short period of time, Ginger Desk has quickly become known as the most trusted VA service for health professionals in North America.

We are female-driven and female-led. Join our fast-growing team of professionals who value integrity, diversity, and wellness. Ginger Desk's entire team works and plays remotely.

Ginger Desk has ongoing recruiting opportunities for highly motivated and resourceful Candian-based virtual medical office assistants to work remotely from the comfort of their own homes in the following timezones; PST and EST, who are keen problem solvers and critical thinkers to join our dynamic team of values-based and driven Virtual Medical Office Assistants.

*Please note: This role will start between February 21- March 1, 2023.

Job Description:

- Overseeing administrative and practice details of multiple physicians and health practitioners at once
- Scheduling, and billing using an electronic medical records software
- Direct to insurance billing through Telus eClaims
- Returning phone calls to clients
- Completing data entry projects
- Scheduling tasks and managing other appointments
- Filtering emails, organizing and tagging emails in folders, and responding to inquiries throughout the day as required, Monday to Friday 8:30 am to 5:30 pm.
- Sending out laboratory requisitions, and referrals by electronic fax
- Communicating with pharmacy staff about prescriptions
- Responding to tasks and emails consistently and quickly
- Taking direction from Virtual Office Manager
- Other tasks as needed

Virtual Patient Care Coordinator Qualifications:

- High school diploma or equivalent. College Diploma in Medical Office Administration preferred but not required
- 3+ years of working as a Patient Care Coordinator, Medical Office Assistant, or Executive Assistant preferred
- Experience with Jane app or other medical electronic medical records (EMR/EHR) software preferred, but not required
- Experience with direct insurance billing
- Experience with motor vehicle accident claims (ICBC/HCAI/WSIB) is an asset but not required
- Ability to multi-task and work independently
- Must be able to work remotely and have a strong, consistent internet connection and a quiet space to make outgoing phone calls (technology and equipment provided)
- Must be available to work Monday to Friday between the hours of 8:30 am and 5:30 pm

Virtual Patient Care Coordinator Core Skills:

- Clear and professional written and email communication
- Strong interpersonal communication
- Fast typing speed
- Ability to multitask
- Time and focus management
- Attention to detail
- Email organization using tags, folders
- Google Workspace experience

Ginger Desk is a diverse, inclusive, and equitable workplace where all employees, community members, practitioners, patients, and clients, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued, respected, safe, and welcome. We are committed to a nondiscriminatory approach. We welcome applicants from diverse backgrounds and with diverse abilities.

Location: Remote role within Canada in the following timezones; PST, and EST.

Job Types: Full-time, Part-time, Permanent

*Part-time work still requires applicants to be available Monday through Friday.

Salary: $21.00 per hour

Job Types: Full-time, Part-time, Permanent

Salary: $21.00 per hour

Schedule:

• Monday to Friday

Work Location: Remote

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