Team Lead, Customer Service Job at Cardinal Health
Cardinal Health, with over 1300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.
We are looking for positive and team-oriented individual to join our dynamic Customer Care team. Join our Customer Care team make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry. The Customer Care Representative processes customer orders and responds to customer inquiries over the phone.
For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings.
Working hours are Monday to Friday from 9:00AM – 5:00PM EST.
Your Contributions to the Organization will be:
Assist department leaders with achieving overall department SLAs
Provide updates to department leaders on process or performance issues and opportunities
Assist the team with task management and execute team tasks when needed
Support team phone, email and/or task evaluations for accuracy and coaching recommendations
Participate in team huddles and provide team performance overviews and process updates
Update process and training documents and provide training to team members
Managing multiple software and inboxes simultaneously to accurately identify answers for customers
Adapting to new assignments and a fast pace changing environment
Creating an exceptional customer experience at every interaction and look for ways to contribute to the ongoing success of Cardinal Health Canada
Other duties as required to maximize customer relationships by providing consistent responsive information
What is expected of you and others at this level:
Takes the lead in effectively applying and teaching new processes and skills to accomplish a wide variety of assignments
Comprehensive knowledge in technical or specialty area
Ability to apply knowledge beyond own areas of expertise
Performs the most complex and technically challenging work within area of specialization
Preempts potential problems and provides effective solutions for team
Works independently to interpret and apply company procedures to complete work
Provides guidance to less experienced team members
May have team leader responsibilities but does not formally supervise
This Job might be for you if:
You have at least 5 years of experience in a Customer Service environment interacting with internal and external customers and 3-5 years of experience leading a team.
You possess excellent computer skills and knowledge of Microsoft Office applications
You’ve proven multi-tasking and problem resolution in a fast paced environment
You’re motivated to learning new software, JD Edwards experience is preferred
Experience with ERP, Order Management tools or CRMs preferred
You’re meticulous, and excel in interpersonal and communication skills
You enjoy working with different computer applications simultaneously
Post-Secondary Education preferred
Cardinal Health Canada is dedicated to the health and safety of its employees, customers and communities. Pursuant to this, we have implemented several COVID-19 safety measures, including a COVID-19 Vaccination Policy that requires all employees to be fully vaccinated (subject to reasonable accommodation for grounds protected under human rights legislation).
Our Employees all benefit from:
Full dental and health benefits including life insurance from day 1
Pension plan with employer matching after 3 months of employment
Incentive plan participation
Paid vacation and sick days
Tuition reimbursement
Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Aboriginal peoples and persons with disabilities.
Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting an accommodation at any stage of the hiring process.
""Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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