Senior Business Analyst (12 Month Contract) Job at Equitable Bank
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 370,000 people across Canada through Equitable Bank, Canada's Challenger Bank™ and have been around for more than 50 years. Equitable Bank's wholly owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than 5 million members. Together we have over $100 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our EQ Bank platform (eqbank.ca) has been named the top Schedule I Bank in Canada on the Forbes World's Best Banks 2022 and 2021 lists.
The Work
The Senior Business Analyst is responsible for supporting all aspects of the company’s core financial applications, including the triaging and management of reported system issues, collaboration with the business units and vendors to manage and prioritize backlog items as well as elicit and document user stories for system enhancements. The Senior BA will focus on understanding business processes and technology and work collaboratively with business stakeholders and IT to translate business needs into technical solutions. The core operational activity will be to proactively investigate, understand and articulate business issues, processes and opportunities and recommend solutions that can be applied. Types and sizes of projects vary with the business objectives and may include business case development, gap analysis, current and future state analysis and other activities that support business development and process re-engineering including all testing phases and project implementation. The Senior Business Analyst will work with stakeholder groups across Product Management, Operations, Fraud, AML and multiple technology teams and suppliers.
The core parts of your role would be to:
- Establish a plan for stakeholder workshops to capture and elaborate detailed user stories, by bundles of Themes and Epics.
- Facilitate workshops to document customer / user needs, process / system flows, and end to end requirements as detailed user stories. User Stories will include key areas such as happy path experiences, alt/error flows, spec-by-example, acceptance criteria, and business value.
- Follow prescribed change control procedures making ensuring all changes are properly documented, approved and communicated from initiation to design to testing to implementation.
- Drive and ensure sign-off of BA created artefacts across the Pod team and stakeholders.
- Support cross-functional Pod and to create technical design documents, create acceptance criteria and testing artefacts, and story point estimation (where applicable).
- Support ad hoc business and technical analysis requests to support main activities as required, such as API data maps.
- Support daily stand-ups and project velocity reporting as required (ex: pace of writing & approving detailed user stories).
- Work with Quality Assurance team by providing input into the test strategy, test scenarios, test data requirements and supporting user validation
- Communicate changes to the requirements effectively and on a timely basis to delivery leads, project managers and other necessary stakeholders
Let’s Talk About You
- A minimum of 5 years of demonstrated experience as a Business Analyst leading, managing and delivering new and changed business processes and procedures on projects of increasing complexity and size
- Post-Secondary education, preferably in the areas of Information Technology and/or Commerce
- Deep understanding of Software Development Life Cycle concepts
- Good understanding of technology; from network, file system, database to software development concepts
- Proficient user of all MS desktop tools
- Experience with business process re-engineering will be a definite asset
- Strong organizational skills in prioritizing and keeping track of numerous initiatives
- Capable of multi-tasking effectively and handles change positively
- Effective communication/interpersonal skills for interacting with IT personnel, internal departments and external vendors
- Strong attention to detail and quality
- Superior analytical, quantitative, problem solving and decision-making skills
- Leadership qualities and team player; strong sense of responsibility in taking ownership
- Process oriented with the ability to discuss, advise, coordinate and document processes with people from varying disciplines
- Experience and familiarity with term deposit and mortgage business is preferred
Additional Nice to Have Skills:
- Knowledge of JIRA + Confluence + Zephyr
- Experience working with web applications, API and SQL environments
#LI-Hybrid
What we offer [For full-time permanent roles]
\uD83D\uDCB0 Competitive discretionary bonus
✨ Market leading RRSP match program
\uD83E\uDE7A Medical, dental, vision, life, and disability benefits
\uD83D\uDCDD Employee Share Purchase Plan
\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your little one
\uD83C\uDFDD Generous vacation policy, personal days and even a moving day
\uD83D\uDDA5 Virtual events to connect with your fellow colleagues
\uD83C\uDF93 Annual professional development allowance and a comprehensive Career Development program
\uD83D\uDC9B A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
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