JOIN OUR HOSPITALITY TEAM!

From the Group that brought you Hotel William Gray, the Auberge du Vieux Port & Le Petit Hotel in old Montreal, The Metcalfe Hotel in downtown Ottawa is seeking a passionate Sales Manager to join our team. Steeped in history and modern in design, The Metcalfe Hotel is an independent boutique hotel with a commitment to deliver an authentic Ottawa experience. We will be re-opening in early May after undergoing major renovations to our restaurant and lobby, and an upgrade to our 108 guest rooms and 6 meeting rooms.

RESPONSIBILITIES:

• Be an ambassador for The Metcalfe Hotel
• Process incoming calls, analyze the needs of potential clients and offer the products and services that best meet their requirements
• Develop business relationships with existing accounts (follow-ups, planned activities, business meals, etc.)
• Target, solicit and penetrate new and existing accounts in all segments
• Perform site visits, negotiate and prepare sales proposals
• Prospect for new business by conducting outside sales calls and telephone solicitation
• Conduct account and market research
• Develop and implement sales action plans to grow market share
• Maintain accounts, contacts, activities, and contracts up to standard in the hotel PMS
• Monitor and respond to RFP’s
• Establish strong business partnerships by ensuring high quality guest service (follow-up, documentation of actions performed, in-depth knowledge of its customer target);
• Participate in any relevant business development activity (trade shows, networking events)
• Work and collaborate closely with the different teams in the hotel (accounting, guest services, F&B, catering, revenue management)
• Assist with budgeting, forecasting, reporting and various projects as assigned

BENEFITS:

• Group insurance plan
• Group RRSP and DPSP (Deferred Profit-Sharing Plan)
• 50% employee discount in all our establishments for the employee and 3 guests
• Corporate culture that promotes employee appreciation
• Employee recognition events
• Company in full growth (perspective of evolution and personal development).

QUALIFICATIONS:

• 3-5 years experience in hospitality sales
• Post-secondary education in Hospitality (an asset)
• Fluent in English and French, both orally and in writing (Excellent sales skills in negotiation, prospecting, presentation and communication skills, both verbal and written
• Knowledge of the Downtown Ottawa Market
• Good organizational, problem-solving and decision-making skills
• Strong aptitude for Microsoft Office Suite software and hotel IT systems (Opera, Sabre, Lanyon)
• Strong interest in business development

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Profit sharing
• RRSP match
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: Hybrid remote in Ottawa, ON

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