Receptionist (FRONT DESK ASSOCIATE) Job at CEM Resorts
The Front Desk Clerk is responsible for welcoming guests, assisting with check-ins and check-outs, and providing exceptional customer service to all guests. They are the face of the resort and play a crucial role in ensuring a positive experience for guests.
Duties and Responsibilities:
- Greet guests upon arrival and assist with check-in procedures, including verifying identification and room assignments.
- Manage room reservations and handle guest inquiries, requests, and complaints in a professional and timely manner.
- Ensure accuracy of billing and take payment for room charges, incidentals, and any other charges.
- Respond to emergency situations and follow established emergency procedures.
- Respond to guests’ requests for information, such as local attractions and restaurants.
- Provide information on resort amenities and services, including room service and recreational activities.
- Assist with check-out procedures, including processing payments and resolving any outstanding balances.
- Maintain accurate and up-to-date records of room assignments, occupancy, and room charges.
- Maintain a high level of knowledge about the resort, its amenities and services, and the surrounding area.
- Follow established security procedures and report any incidents or violations.
Requirements:
- High school diploma or equivalent; some college education preferred.
- Previous experience in customer service or hospitality is preferred.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends and holidays.
- Ability to stand and walk for extended periods of time.
- Basic computer skills and knowledge of hotel management software.
- Ability to handle cash, and credit card transactions and make changes accurately.
Benefits and Perks:
- Competitive salary and benefits package.
- Opportunities for advancement within the resort.
- Employee discounts on resort services and amenities.
- Free or discounted meals in resort restaurants.
- Training and development opportunities.
This job description is not meant to be all-inclusive and may be subject to change based on the needs of the resort.
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