Receptionist II

Diamond Spring Lodge, Redwater

Position Type: Full Time

FTE: 1.00 Hours Per Pay Period: 75.00

Hours of Work: 0830h to 1630h Wage Range: $23.21 to $25.67

Closing Date: February 4, 2023 at 3:00 PM

Job Role

Reporting to the Area Manager and/or designate, the Receptionist II carries out administrative tasks while promoting a high standard of customer service, professionalism, and Homeland Housing policies, procedures, rules, regulations, and guidelines.

Job Duties

1. Represents the site in receiving residents, staff, and the public in a positive, helpful manner, and demonstrates Homeland Housing's Mission, Vision, and Values;

2. Greets and communicates with residents, guests, staff, volunteers, and visitors in a courteous, professional manner;

3. Answer all incoming calls, and respond to caller's inquiries in a positive, professional manner;

4. Redirect calls as appropriate and take clear, concise messages when required;

5. Maintains a clean, safe, fully stocked, and well-organized reception area;

6. Responds to incoming mail, including email and paper mail;

7. Prepares rent rolls and reconciliations;

8. Assists with resident move-in and move-outs;

9. Prepares and codes invoices, including matching with receiving slips;

10. Prepares or assists in the preparation of purchase orders;

11. Updates resident and employee information and lists;

12. Maintains key and key fob databases;

13. Prepares petty cash and resident trust account reconciliations;

14. Staff scheduling, including on-call responsibilities for scheduling short-notice employee absences;

15. Attends Staff and Workplace Health and Safety Meetings, prepares meeting minutes and agendas;

16. Orders office supplies; and

17. Supports managers and supervisors with project work as time permits.

Knowledge, Skills, and Abilities

Education, Training, and Experience

· Strong English communication skills are required; both written and verbal;

· High school diploma or equivalent;

· Previous office experience, with solid skills in Microsoft Office;

· Previous experience using YARDI® property management software;

· Previous experience using electronic employee scheduling and timekeeping software;

· Clear Vulnerable Sector - Criminal Record Check;

Skills and Abilities

· Ability to establish and maintain effective working relationships with residents and their families, site leadership, and departmental employees.

· Ability to organize and prioritize work, meet schedules and deadlines.

· Ability to anticipate needs and take the initiative to complete work in the absence of direct supervision and constant direction;

· Strong communication skills and professionalism when dealing with residents and the public;

· Effective, respectful verbal and written communication.

· Ability to maintain confidentiality and diplomacy.

· Demonstrates initiative and ability to work with minimal supervision.

· Ability to demonstrate tact, diplomacy, empathy, and patience in providing quality services to residents; and

· Attention to detail and problem solving.

· Must be responsible for maintaining self-wellness and reduced absenteeism.

· Attention to detail and problem solving.

Other

Competition: #HH-HR-REQ 1753

The successful candidate will be required to provide an acceptable Criminal Record Check, 90 days current.

Only those selected will be contacted for an interview.

Job Types: Full-time, Permanent

Salary: $23.21-$25.67 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Reception: 3 years (preferred)
• Administrative experience: 1 year (preferred)
• Senior care: 1 year (preferred)

Work Location: One location

Application deadline: 2023-02-04

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