who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team:
The P&C Operations group provides an elevated and truly global people experience that is powered by Digital. Enabling CoEs to deliver evolved capabilities by providing digital solutions, creating shared service delivery within P&C to streamline and improve response to people enquiries and operating through a Product-centric model, the Operations group allows CoEs to focus on Strategy & design and supports Business Partners in providing strategic support across the organization.

A day in the life:

• Respond to ticket enquiries from employees, utilizing knowledge of lululemon's people systems, processes, etc.
• Create and optimize content in our P&C knowledge bases
• Process employee data changes within HRIS
• Administer P&C programs and processes
• Train and coach new People Experience Support team members
• Deliver on ad hoc assignments such as testing, audits and projects
• Provides answers to enquiries from employees
• Processes job change transactions
• Completes administrative tasks related to people programs and processes

Qualifications:

• Post-secondary degree, in Human Resources or Business Administration
• 1-2 yrs.’ experience in a HR operations, HR shared services, HR service delivery or customer service role
• Experience with HRIS processes, Workday preferred
• Strong problem-solving skills
• Experience analyzing data and processes for trends and opportunities
• Strong interpersonal and communication skills (written and verbal)
• Flexible and able to handle multiple priorities, using strong organizational and time management skills
• Take ownership and follow through on tasks
• Strong attention to detail

Must haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

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