Northern BC’s biggest holistic wellness center seeking a Front-Office SUPERSTAR - AKA our Patient Experience Specialist!

Are you confident, reliable and resourceful? Do you have lots of positive energy, a good work ethic, loads of common sense, great communication skills and are a customer service pro?

We are a locally owned, fun, fast-paced alternative and holistic health center looking for an A-Player who is highly efficient, organized, results oriented person, with a sense of humor and thick skin.

We are looking for a full time, 32hrs/week guaranteed (with extra shifts for vacation coverage, etc.) possibly leading to full time, long-term, who can provide support to our clinical team and provide an exceptional patient experience.

Qualified applicant must love working with people, enjoy learning, being stretched to grow, and ultimately be an integral part of all of our day-to-day operations.

Are we a good fit so far? … If YES, keep reading….

Here’s something you should know; anyone we add to our team will have:

1) Team and/or Leadership Experience – people who've played on sports or other types of teams or who have had significant leadership experience understand how to play their role and also how to pitch in wherever and whenever needed.

2) High-end Customer Service or Restaurant Experience – high-end, busy restaurants or customer service-oriented teams generally offer exceptional sales training, and workers are expected to maintain high levels of service and personal organization, over long hours, while under extreme pressure.

The following items are a list of must-haves you should possess to apply for this position:

Customer Experience Talents (Face-to-Face and Over the Phone)

• Ability to effectively educate patients of our products, services, and procedures (training provided)
• Skills maintaining high customer service standards and rapport building to attract and retain patients
• Excellent time management skills including task priority assessment
• Computer skills to maintain information in the company’s online patients records

Fun and Fast-Paced Office Operations

• Enthusiastically handle incoming calls from Patients, business associates, and team members with a smile
• Skills to organize and manage company correspondence including patient files
• Proactive talent for improving organization and aesthetics of common areas in the office
• Ability to work in a fast paced, always adapting environment

Other Specific Must-Have Rockstar Qualifications

• Outstanding customer service and people skills
• Self awareness and personal accountability
• Open to ongoing feedback and training
• Organization, prioritization, and multi-tasking skills
• Demonstrated oral and written communication skills
• Intermediate level computer skills
• Desire to learn about health and wellness

PLEASE: Solution oriented, creative, positive people only need apply!

**What’s in It For YOU?!?!**

The key to our team's success is our people. If you have always wanted to work with people who are driven to improve someone else's day and have fun at the same time, this could be your opportunity!

Working with us would be the single most valuable work experience you could get. You’d literally be getting paid to participate in the health outcomes of our patients, and will contribute value in the form of your ideas, positive energy and organizational efforts.

For example, while your role might be to coordinate all aspects of the patient experience, you’ll be working alongside our dedicated clinical team, learning about and supporting health outcomes for our patients and our community.

Still interested? … Good! Here’s your next step:

BEFORE taking action, re-read this ad twice and make sure it fits your philosophy. If you see yourself as a candidate, please submit your resume and cover letter as your entry into this competition. We look forward to hearing from you - please note that only those candidates who are moving to the next step of our hiring process will be contacted.

Company Description:

Krell Wellness Center was founded in 2010 by Dr Tina Krell.

We are leaders in holistic and alternative health and we have an enviable reputation for providing innovative, responsive and results-oriented treatment and services to our patients, while also providing an exceptional work experience for the people who work for the company.

Location: Two locations – one great team – College Heights and 5th Avenue

Compensation: starting wage: $20/hour, extended health benefits

Schedule: Successful candidate will have open and flexible availability to work around our business needs and able to work at both of our locations. This could include evenings and weekends.

P.S. If you have any experience with Jane, or google suite of programs, please note that in your cover letter.

Again, if you see yourself as a candidate, please submit your resume and cover letter as your entry into this competition. We look forward to hearing from you.

Work Remotely

• No

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
Masks are optional

Ability to commute/relocate:

• Prince George, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

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