Operations Supervisor, Hop-On, Hop-Off Sightseeing Tour Job at Gray Line Westcoast Sightseeing
Start Date: April 2023
Work Hours: Full time, Year round. 7:15 am – 5:15 pm (4 days of 10-hour shifts)
Location: Burnaby
Wages: $20 per hour based on experience, plus commission
We call this Supervisory role our Hop-On Hop-Off Controller, because they supervise, dispatch, direct and monitor the day-to-day delivery of our Hop-on Hop-Off tour route operations. You bring inspired leadership, a guest focus, adaptability, problem-solving skills, and thrive in a fast-paced environment.
You are a superstar multi-tasker - and we can’t wait to meet you!
YOUR WORK WILL INCLUDE
- Planning, coordinating and executing the day-to-day operations of Hop-On, Hop-Off Sightseeing tours and the tour drivers
- Ensuring safe, cost effective and on-time operating performance
- Monitoring radio, telephone and on-road provision of service for a quality tour experience
- Organizing and maintaining daily bus utilization, assigned drivers and passenger counts
- Professionally communicating operational deficiencies with drivers, call centre, sales team and managers as appropriate
- Completing a daily report of activity, efficiencies and issues
WHAT WE WILL LIKE ABOUT YOU
- You love Vancouver and want to share it with the world
- You work equally well individually and as part as a team
- Flexible schedule and enjoy working outside of the 9 to 5 – and able to work evenings, weekends and holidays
- Excellent English verbal communication skills – another bonus is a few different languages
- Must be able to stand for 8 hours a day and work outside in all types of weather
- Prior customer service, dispatch or supervisory experience is an asset
- Prior experience at a sightseeing company is a big bonus
- Working knowledge of Microsoft Office
- Strong knowledge of Downtown Vancouver and surrounding areas
WHAT YOU WILL LIKE ABOUT US
- Free admission and discounts for you and a guest to over 90 attractions through the Tourism Privilege Pass
- Central Burnaby and Downtown Vancouver office with easy access to all transit routes
- Referral program – get your rockstar professional colleagues to join our team
- Internal and external recognition programs for fun awards and prize opportunities
- Invitations to VIP tourism industry events, networking opportunities and familiarization tours
- The little things like free coffee, hot chocolate and sparkling water (available in-office)
Please include a Cover Letter when submitting your Resume.
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