Local Unit & Position Description

DNV is one of the world s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

Do you want to work for a company that is driving the future of Customer Service for certification bodies? A company that challenges the status quo and one which dares to be different?

We re looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization.

In this position as ISO 9001,14001, and 45001 Client Experience Coordinator, you will have an opportunity to work and manage relationships with some of the world s leading brands. The primary function of this role is to act as a single point of contact for our National Account clients and internal processing of their accounts as detailed below.

What You ll Do

• Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client
• In addition, this position will work with our technical group to ensure the quality of work and documentation meets ANAB requirements as well as internal KPI s
• In all tasks, ensure quality of data and timelines meet requirements in accordance with scheme and DNV s ICP and internal KPI s
• Coordinate planning efforts within the customer audit cycle while meeting requirements. This will include coordination between auditor, client, and global scheduling units
• Issue and maintain certificates based on verifying information in the database
• Enter and maintain all related data into a multi system database
• Work with management to track the audit progression based on the scheme rules and client requests
• Review audit data and update multi system database to account for the changes impacting the clients certifications
• Assist with resolving questions/conflicts regarding the Certification Process
• Maintain lines of communication internally with DNV s Sales Team, Technical Team, Auditors, Accounting Teams, and Managers
• Consistently meet key metrics - KPI s related to scheduling and planning, response time internally and externally, and Reports

Position Qualifications

Requirements

• Minimum 5 years administrative experience with at least 3 years relating to ISO 9001, ISO 14001, and/or ISO 45001
• Additional scheme knowledge is helpful
• Proven high level customer service
• Experience in Microsoft Office
• Strong written and verbal English communication skills
• We conduct pre-employment background screening

Preferred Skills

• Bachelor s Degree
• Certification Body Problem Solving Process Training
• 17021 Training

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

What We Offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
• Multiple Medical, Dental, and Vision Benefit Plans
• Group retirement plan with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Employee and Family Assistance Program with counseling, coaching, and support options
• Flexible work schedule with hybrid/remote opportunities

**Benefits may vary based on position, tenure, location, and employee election

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DNV is proud to announce being named one of Houston s best places to work in the 2022 Houston Business Journal Best Places to Work competition.

Read more here

Diversity at DNV

Meet our Employees

About DNV

Careers in DNV

Please visit our website at www.dnv.com

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world s leading certification, assurance and risk management providers. Whether certifying a company s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.