Investigator Job at Government of Alberta
Job Information
Job Requisition ID: 39540
Ministry: Office of the Ombudsman
Location: Edmonton/Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Regular/Temporary: Regular
Scope: Open Competition
Closing Date: March 21, 2023
Classification: Human Relations II
About Us
The Alberta Ombudsman’s Office is an independent office of the Alberta Legislative Assembly, responsible for responding to complaints of unfair treatment by provincial government authorities, municipalities, the Patient Concerns Resolution Process of Alberta Health Services, health professions and other designated professional organizations under the Ombudsman Act.
The Office promotes a positive workplace culture and work-life balance. Professional learning and development are encouraged, and mentorship is considered an essential part of organizational success.
Role
As an investigator with the Alberta Ombudsman's office, you will investigate complaints about administrative decisions made by organizations within the public service. The Ombudsman's jurisdiction includes Alberta departments, agencies, boards, and commissions; municipalities; the Patient Concerns Resolution Process of Alberta Health Services; and designated professional colleges. Our office gives you the opportunity to investigate a wide variety of complaints raised by Albertans.
Reporting to a Manager, Investigations, you will be involved in the office’s intake process, complaint analysis, early resolution process, and investigations. You will be responsible for conducting investigations independently, as well as assisting with more complex or systemic investigations. A focus on building positive relationships as you work with various departments is crucial for this role.
Qualifications
University graduation in a related field, plus two years related experience is required, or equivalencies as follows:
A related two-year diploma from a recognized post-secondary institution and four years related experience; or a related one-year certificate from a recognized post-secondary institution and five years related experience.
To be successful, the candidate will require the ability to think critically and participate in a team environment. Strong organizational, interpersonal, and oral and written communication skills are essential. The ability to research and analyze policy and legislation is important and experience handling highly sensitive and confidential information is considered an asset for this position.
Govt. of Alberta experience is considered an asset.
Alberta Public Service Competencies
The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.
The link below will assist you with understanding competencies:
For recruitment to this position, we require examples of how you have demonstrated the following behavioural competencies:
Agility – Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
Drive for Results – Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability.
Your application must include a cover letter which provides a clear description of your professional experience and demonstrates how you meet Level B of the following two public service competencies:
- Agility
- Drive for Results
Salary
$2,556.47 – $3,505.75 Bi-Weekly
$66,724 – $91,500 Yearly
Requirements
- To be considered in this recruitment process, applications must include a cover letter identifying examples of your professional experiences that demonstrate the following two competencies:
- Agility
- Drive for Results
- In addition, your resume and cover letter should include information that clearly and concisely demonstrates how your qualifications meet the advertised requirements, including education and experience.
- You must be a Canadian citizen, permanent resident or hold a work permit with an expiration date no less than May 31, 2024.
- Final candidates will be required to undergo security screening
How To Apply
Online applications are preferred at the Government of Alberta’s Jobs Website
Note: As only one file can be uploaded, please ensure your cover letter, resume and any other related documents are submitted in one file. Applicants who apply online will be able to track the status of this competition.
Tips for Applicants:
Closing Statement
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.
Note: This competition may be used to fill future Investigator positions.
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