Job Description

Aramark Workplace Services are hiring Front Desk Clerks. The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. The Front Desk Clerk may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Aramark is seeking candidates for it's remote site north of Fort McMurray. Successful candidates will have professional cooking experience. Transportation is provided from Edmonton. Rotation is 3 weeks in / 1 week out.

Please note all candidates considered for hire will be required to successfully pass a criminal background check.

Job Responsibilities

• Understand guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Greet and provide customer service to guests while anticipating their needs
• Fulfills special requests made by hotel guests and participates in the organization of special events
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Schedules and assigns daily work assignments the guest services team and oversees completion of tasks
• Coordinate guest itineraries, prior to the guest’s arrival, for requests received via phone, fax and e-mail

The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• Previous guest services experience required
• Supervisory experience in a related role preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.