• Whistler Sport Legacies
• Front-line
• Full Time |
• Seasonal
• 1080 Legacy Way
• Whistler
,
• V0N 1B4
• Assessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: Yes

Job Description

Whistler Olympic Park is a world-class destination for outdoor recreation activities & Nordic sports, located just south of Whistler in the stunning Callaghan Valley. Established for the 2010 Olympic & Paralympic Winter Games, the Park’s incredible facilities are now enjoyed by both high-performance athletes and recreational guests alike.

Day Lodge Attendant supports campground operations at Whistler Olympic Park by possessing strong organizational and problem-solving abilities with the ability to work independently and as part of a team. Duties include visitor inquiries, guest check-in/out, issue resolution, cash handling, daily reporting, general sales/retail support while ensuring an exceptional guest experience. Seasonal Full Time role requires the flexibility to work weekends and holidays.

Ask about affordable staff accommodation in our brand new facility.

Responsibilities

Operations

• Administer individual guest and group reservations
• Provide high level guest service including being courteous, helpful, knowledgeable, informative as well as issue resolution and providing park information to guests
• Monitor and assist up-keep and cleanliness of guest areas, including washrooms, guest service reception, and all other guest areas on site as needed
• Share and communicate park usage rules and regulations with guests and ensure compliance when required
• Operate point of sale including cash handling and daily cash outs.
• Ensure all equipment and supplies for guest operations indoors and outdoors are functioning, stocked and replenished as required
• Follow and communicate to guests Whistler Olympic Park’s wildlife management program
• Perform routine campsite and trail inspections ensuring cleanliness and appealing amenities are standard
• Support other operational colleagues when required
• Review daily reports pertaining to campground occupancy, assisting with check-ins and check-outs when necessary
• Communicate issues and items to appropriate colleagues for resolution

Safety

• Adhere to WorkSafeBC, Technical Safety BC and applicable governing agency’s safety regulations
• Assist Managers in development and enforcement of safety procedures
• Operate all equipment in a safe and responsible manner
• Respond to emergency situations and communicating with park colleagues/management for immediate safety and/or operational concerns.

Customer Service and Culture

• Positive representative of Whistler Sport Legacies, both internally and externally
• Respond to guest inquiries and concerns
• Liaise and cross-share information with WOP teams
• Communicate important and time-sensitive operational and organizational messages to colleagues and attend meetings as required
• Champion and adhere to all WSL corporate policies and procedures
• Carry out Whistler Sport Legacies’ AIM philosophy: All Interactions Matter
• Assist the team with other duties as assigned or required
• Take personal accountability and responsibility for actions, and take initiative to find creative solutions to problems or issues
• Resolve conflicts effectively and efficiently in a professional manner

Responsibilities & Qualifications

Education/Experience

• Prior customer service experience an asset
• Valid Class 5 BC Driver’s License required

Skills

• Passion for exceptional customer service is essential
• Ability to communicate effectively: written and verbal
• Capacity to work well under pressure while maintaining work performance
• Excellent customer service skills
• Effective organization and time-management skills to prioritize and complete tasks on time
• Ability to work under pressure while maintaining professionalism
• Flexible and adaptable to work efficiently in variety of settings and to work weekends and evenings
• Proven ability to work alone as well as with a team
• Willingness to assist other team members (at times outside of the department) as needed and requested

Physical Requirements

• Reliable transportation
• Ability to work outdoors
• Ability to stand for long periods of time
• Ability to lift 50lbs

Salary/Wage

• 1

Job Application Process

To submit cover letter and resume, visit our website https://www.whistlersportlegacies.com/careers and follow the employment prompts.