Position Snapshot

Business areas: Nestlé Canada

Job title: Customer Service Representative

Location: Brampton, Ontario

Grade 10

Position Summary

We are looking for a Customer Service Representative based at our Brampton location reporting into the Customer Service Manager. This role will provide direct professional consultative services to our key customers across a broad range of sales and service issues to optimize both sales and customer satisfaction and to ensure alignment to our business objectives.

A little bit about us

Nestle is the world’s largest food and beverage company. We have over 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.

A day in the life of a Customer Service Representative

As a Customer Service Representative you will:

• Ensure flawless execution everyday and leverage all strategic selling tools to maximize every order
• Work in partnership with customer to understand their business and KPIs, identify opportunities and provide business solutions that meet their changing needs (order cycle optimization and Logistics Trade Term Compliance)
• Act as customer’s point person in the full order to cash process and drive the customer’s agenda in team meetings.
• Resolve problems and issues that arise in the daily processing and management of customer orders.
• Maximize GLOBE functionality and best practices
• Arrange pick–up and delivery of stock transfers as approved by sales.
• Conduct regular review of all aspects of the Customer Order cycle and suggest areas for improvement.
• Ensure effective and timely escalation of circumstances that exceed normal tolerance levels set in Terms & Conditions document.
  

What will make you successful?

As the successful candidate, you will be the champion for the brand for our customers so you will need to be passionate, tenacious and results focused along with exceptional communication skills and attention to detail. Your already developed experience and/or educational qualifications in a business-related discipline will give you the background you need to properly service our customers. You will also:

• Have a university or college degree in a business-related discipline (such as supply chain or business administration), or equivalent combination of education and experience.
• Ideally have some Call Centre experience
• Be able to showcase professional and concise communication with key internal and external stakeholders
• Be able to apply perspective, pragmatism and maintain composure under pressure.
• Have Intermediate knowledge of MS Office (PowerPoint, Excel, Word, Outlook).

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted.

What you need to know

If you believe you have the profile we are looking for, please contact your line Manager before submitting your application. As a general guideline, it is preferred that you have a minimum of two years’ experience in your current job, with a solid track record of performance.

We thank you for your interest in this internal opportunity; however only those individuals selected for an interview will be contacted.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.