Best Access Doors is a growing and fully-remote e-commerce company. We are a leading provider of in-stock and custom Access Doors, Floor Hatches, and Roof Hatches to contractors across North America for the last 15 Years. Through the use of innovative digital tools, our products are delivered to our customers as quickly and efficiently as possible, earning us a reputation for quality products and exceptional service. We operate several websites, and our products are listed in all the top marketplaces supported by warehouses across the USA and Canada.

We pride ourselves on being a cohesive company that understands the value that each of our team members lends. Thus we believe that investing in our employees promotes innovation that creates opportunities for personal development and growth.

The Opportunity

We are currently looking for a Customer Service / Order fulfillment Representative to join our growing team! The ideal candidate will play a major role in ensuring that our customers receive a very personalized and exceptional customer experience every time. * Having hands-on experience with investigating and processing returns and damages is required, along with some order fulfillment experience.*

About you:

- You love meeting new people and building lasting relationships
- You are technical and enjoy learning new platforms
- You thrive in a fun and engaged workplace
- You are the first to step up and help out a team member in need
- You are always up for a challenge

If you enjoy working in a very fast-paced environment, have a keen eye for detail, and excellent communication skills along with a proven track record of providing exceptional customer service, this is a very exciting opportunity for you!

Responsibilities

• Answering incoming calls in a professional, friendly, and positive manner to assist with any customer inquiries
• Communicating with customers via phone, email and chat on a daily basis
• Corresponding with vendors regarding any missing or incorrect information
• Building customer loyalty by placing follow-up calls to keep customers informed about support related matters
• Tasking out received inquiries to the correct team members
• Following up on daily tasks (customer issues, damages, missing items etc.)
• Investigating and processing refunds for cancelled orders
• Proactively problem-solve and recommend alternative solutions for customer concerns or inquiries
• Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
• Work closely with the order fulfillment team to support and ensure that all orders are delivered quickly and conveniently

Skills/Qualifications/Requirements

Must have:

• Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience is essential (Zoho, Salesforce, etc.)
• Strong technical skills and comfortable using web-based programs
• Excellent attention to detail along with strong organizational skills
• Ability to effectively communicate in a transparent and professional manner
• Proficient with Microsoft Office and Outlook
• Strong multi-tasking and time management skills with the ability to meet tight deadlines
• Passion for and proven track record of providing excellent customer service
• Works well in a fast-paced environment and can adapt to various situations prioritizing multiple work assignments simultaneously

Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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