JOB DESCRIPTION

Customer Sales and Service Representative

N-Two Medical Inc an established leader in the nitrogen services industry and is a Health Canada licensed distributor of medical grade liquid nitrogen. We provide reliable delivery of LN2 to over 600 customers in Ontario. Our on-site Quality Control and other experienced personnel present a personal level of experience providing the highest quality of product and cost-effective service. We are adding an experienced Project Coordinator to grow an already successful medical division.

Key Responsibilities:

The Customer Sales and Service Representative is primarily responsible for facilitating the growth of the medical delivery division through excellent sales and customer service including some business development, act as a liaison and provide superior office support.

Business Development

• Learn the company’s mission and available products and services
• Understand the customer needs and requirements
• Build relationships with and educate clients about available products and services and how to purchase them
• Develop and send quotes and follow up on emails inquiries
• Maintain and expand the database of prospective customers Represent and work closely with our Vendors
• Close sales and achieve monthly quotas/goals
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Process outbound and inbound calls to and from existing clients as well as resources to find
• new clients.
• Participate in relevant trade shows
• Resolve customer complaints in a timely and professional manner by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Implement processes to improve products and services.

Liaison

• Communicate with materials suppliers and vendors
• Make travel arrangements for employees, when needed
• Schedule deliveries and drivers
• Liaise and consult with clients, staff and suppliers
• Negotiate contracts and deals
• Network with prospective clients and industry peers and competitors
• Collaborate with other departments for the common purpose of maximizing revenues
• Attend events and industry functions as a representative of the company

Office Support

• Provide some office support including customer and employee support
• Interact with clients either by phone or in person
• Provide bookkeeping assistance when bookkeepers are on vacation

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The successful candidate will possess the following skills and qualifications:

• Two to three years’ experience working in a sales-driven environment
• The ability to WOW Customers in person, over the phone or email
• A genuine passion to help others
• The ability to genuinely listen to customers, formulating a personalized response to their needs
• The curiosity to understand how things work with the intention of improving service.
• A knack for problem-solving with keen attention to detail
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• Proven ability to meet and exceed sales quotas
• Proficient in Microsoft Office
• Excellent verbal and written skills
• Willingness to work a schedule as determined by sales, customer, and business needs
• Open availability to work on the weekends
• Availability to travel as needed
• Broad business knowledge
• Ethical behavior
• Excellent networking skills
• Accounting and finance experience, preferred
• Proven track record of positive performance in a related field
• Superb communication and interpersonal skills

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Job Types: Full-time, Permanent

Salary: $18.00-$24.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please confirm your salary expectations?

Education:

• Secondary School (preferred)

Experience:

• Customer service (required)
• Business development (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

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