Customer Care Logistics Representative

Company: Thomas, Large & Singer Inc.

Location: Markham, Ontario

Job Type: Full-Time

Experience: 2-3 years

Education: University Degree or College Diploma

General Job Description

Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics
Representative to join our team.

Reporting directly to the Customer Care Team Leader, the Customer Care Logistics Representative is
responsible for delivering quality customer service to the TLS customer base by ensuring that all orders
are processed accurately and efficiently load planned for all assigned clients. This position will be based
out of our head office in Markham, Ontario.

Summary of Duties and Responsibilities: 

Process orders from customers received via EDI, email, fax and telephone 
Plan & optimize freight loads 
Solve delivery problems and trace orders for customers 
Confirm orders, report shortages, and "out of stocks" 
Act as liaison between clients and customers to ensure mutual satisfaction 
Daily communication with assigned carrier for equipment forecast and ensure service

expectations are met 
Provide recommendations/solutions to improve service 
Maintain documentation of current client procedures 
Customize order/delivery information to increase efficiency of order processing and user

friendliness 
Assist visitors to the office, answer occasional calls as a back up to reception and occasionally

assist courier deliveries incoming and outgoing

Key Qualifications: 

Excellent English communication skills, both written and verbal 
Completed College Diploma or Certification Program in any relevant field 
Minimum of 2 to 3 years of previous order desk/customer service experience 
Ability to trouble shoot and problem solve 
Strong organization skills and ability to prioritize multiple tasks 
Strong Microsoft Office skills – Word, Excel etc.

Thomas, Large & Singer Inc.
15 Allstate Parkway, Suite 400 t. 905.754.3500
Markham, Ontario, Canada L3R 5B4 www.tlscanada.com 

Understanding of freight / supply chain concepts beneficial 
Ability to work well as part of a team as well as independently 
Previous food industry experience with major retailers is a definite asset

What’s In It For You…

• Great team dynamic and tight knit company culture. One of the most important factors in

• Flexible work environment. Some flexibility on working hours and work from home days.
• Competitive compensation package (salary & bonus). We get it – money isn’t everything, but it’s

friends and family while the sun is shining

Interested candidates may apply by email to Human Resources, HR@tlscanada.com with your resume and
salary expectations.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Thomas, Large & Singer welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.



About Thomas, Large & Singer Inc.

Since 1912, Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged
Goods industry for many Canadian and international clients. Over the past century, the company has
developed expertise in all facets of the industry from national logistics and warehousing, to order-to-cash,
trade promotional control solutions, broker management and sales agency of private label and industrial
ingredient solutions.

To find out more, please go to our website www.tlscanada.com

Thomas, Large & Singer Inc.
15 Allstate Parkway, Suite 400 t. 905.754.3500
Markham, Ontario, Canada L3R 5B4 www.tlscanada.com