Job Information

Job Requisition ID: 36857

Ministry: Skilled Trades and Professions

Location: Edmonton and Calgary

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Ongoing and Temporary

Scope: Open Competition

Closing Date: Thursday February 23, 2023

Classification: Subsidiary 02B 3625 Program Services 1

About Us

The Ministry of Skilled Trades and Professions delivers programs and policies to ensure Alberta remains a destination of choice for professionals and a leader in apprenticeship and trades education. The Ministry is responsible for providing apprenticeship, trade and foundational learning programs to Albertans to ensure our province has a skilled workforce to support a thriving and diverse economy.

Role

The Ministry of Skilled Trades and Professions has an exciting opportunity for Client Services Coordinators to join our team!

The Client Service Coordinator makes decisions about various types of financial assistance and supports for students engaged in foundational learning programs. The role is delegated the authority to review applications and supporting documents to determine if a student qualifies for full-time or part-time funding, and to determine how much financial assistance a student is eligible to receive. Changes to circumstances that could impact eligibility are reviewed and assessed on an ongoing basis (e.g., attendance, withdrawals, acceptable progress), and any impacts to eligibility and funding are communicated to students.

Information, advice and guidance are provided to students on program options and requirements, application processes, or operational policies. Collectively, this work enhances quality assurance of program policy implementation and integrity of the disbursement of financial support funds.

You will work closely with all Client Services Team members to facilitate integrated services to students. All responsibilities are performed within existing program and operational policy, program requirements and guidelines, and direction provided by the Client Services Supervisor and Manager.

In your role as an Client Services Coordinator, you will :

• You will provide decisions for funding supports and any adjustments due to changes in circumstances are made based on assessment of program and financial eligibility.
• Ensure all records are updated in relevant information technology and management systems to reflect current and accurate student files.
• Provide program information and guidance are provided to students to support their engagement in foundational learning and skills development.
• Track and monitor common queries and issues to inform the creation or revision of program policy, processes or information.
• Respond to inquiries via the call center and provide advice (e.g., general inquiries about funding options, the types of available foundational learning and skills development programs, program and application queries).
• Refer other programs if the Foundational Learning Assistance Program not suitable based on the identification and assessment of circumstances and need.
• The Client Services Team is supported in meeting its operational and business goals.
• You will identify and or participate in development of new or revised process and procedures and raise awareness to issues of significance and research options for resolution as needed.
• Researching and resolving a broad range of issues and conflicts within predetermined timelines and tight time constraints.

Qualifications

Minimum requirements:
Two-year diploma in a related field; no experience required; or equivalent as described below.

Equivalency:
Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

Assets include:

• Able to demonstrate written and verbal communications skills, including the ability to clearly convey complex ideas in understandable terms to a variety of audiences.
• Experience to navigate and utilize information technology and management systems (e.g., MS Office, databases, 1GX, program systems).
• Experience in a call center.
• Experience in consultation, negotiation and conflict resolution skills.
• Experience in crisis & risk mitigation.
• Experience processing client applications.
• Demonstrated ability to perform work according to established program policy and processes.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

The link below will assist you with understanding competencies:

In this role, you will contribute to our team by demonstrating the following behavioral competencies:

• Systems Thinking-You consider the impact of strategies and changes on the work of clients, stakeholders, and team members and support organization vision and goals through strategic planning of tasks and considering relationships between different work approaches and their impact on different programs, divisions and ministries.
• Creative Problem Solving- You will facilitate the creation of a work environment for generating and finding newer ideas to solve existing and potential problems.
• Agility- You will possess an ability to create an adaptable environment and overcome barriers through proactive and flexible approach to work.
• Drive for Results: Design and manage projects to achieve intended outcomes and deliverables within allotted timeframes and budget.
• Build Collaborative Environment - Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Networks- You develop and sustain a network of relationships across the department and with other GOA ministries on issues and work with other branches to develop effective communication channels to enhance and maximize the effectiveness of interactions.

Salary

$2,133.27 to $2,773.10 bi-weekly. ($55,678 to $72,377 per year)

Notes

There are three (3) permanent, full-time positions working 36.25 hours per week, Monday to Friday. This competition may be used to fill an additional two (2) temporary full-time positions as well, working 36.25 hours per week, Monday to Friday.

We require you to attach a Cover Letter with your application explaining your qualification and suitability for this role.

Top candidates will be required to undergo security screening.

This competition may be used to fill future vacancies across the government of Alberta, at equal or lower classification and salary.

For more information on the Government of Alberta hiring process, view this link:

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service –
• Comprehensive benefits plan:
• Pension plan:
• Health Spending Account:
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements

Research Alberta Public Service Careers tool –

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.