Client Service Leader / Office Manager Job at H&R Block
- Promotes, supports and ensures that all services and programs are offered to clients in accordance with company policies, procedures, and established targets.
- Shares individual performance goals and results with Tax Professionals and District Manager.
- Monitors, evaluates, and coaches Associates to attain desired results.
- Assigns or reassigns work to office staff, monitors the weekly and daily work schedules, and approves overtime requests.
- Provides day-to-day coaching, as well as, timely and specific performance feedback to individual Associates.
- Ensures that every Associate has completed all required training; arranges for additional training/support as required.
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-day closing procedures.
- Ensures the district operating plan is followed and that major variation from the plan are discussed and resolved in coordination with the District Manager.
- Follows standard operating procedures for office opening and closing requirements, security, supply ordering, file maintenance, and office appearance and cleanliness. Follows-up to ensure compliance.
- Provides assistance and support in the district training sessions, as required.
- Responds in a timely manner to client service issues or Associate relations concerns, utilizing the support of the District Manager for more complex issues or where there is uncertainty.
- Other duties as assigned.
Job Types: Full-time, Permanent
Salary: $15.65-$23.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Morning shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Expected start date: 2022-11-01
Please Note :
clarksonsquare.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksonsquare.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.