Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Rail Business Strategy & Operations Control Office is seeking two (2) Business Analyst to identify and clarify business requirements to successfully deploy proper systems solutions by acting as a key liaison with business units to ensure full business participation in technology projects and recommend priorities to mitigate implementation risks on significant projects.

What will I be doing?

• Develop a thorough understanding of the business goals, practices, and processes to translate them into system functionality and user-requirements that define scope and specifications.
• Identify and facilitate development of documentation for new and modified business policies and procedures (e.g. standard operating procedures (SOPs) and workflows) to ensure effective implementation of technology solutions.
• Generate test plans, including test scenarios, and lead business users through testing activities; reports on outcomes and recommend solutions to address identified issues.
• Propose improvements to automate business functions and make effective use of technology to improve the customer-service experience.
• Facilitate dialogue and discussion between the business and IT (internal and external providers), assists with prioritization between competing objectives (i.e. run meetings, focus groups, joint sessions, and workshops).
• Assist the business to prepare business cases, understand scope limitations, and manage expectations during project implementation.
• Represent the business to develop requirements and customer-focus objectives, especially during issues resolution.
• Collaborate with diverse stakeholders to gather qualitative and quantitative data needed for solid decision-making.
• Prepare the business office to successfully adopt system change.
• Monitor project documentation and implementation procedures to meet corporate and industry standards and enable intended benefits to be realized.
• Create stability during change to maintain operational integrity (i.e. transitional maintenance and support procedures).
• Identify opportunities for new technology/automation or streamlining business processes and workflows.
• Assist in developing business training needs.
• Influence procurement and investment decisions by recommending best solutions for business needs and identifying areas of waste or duplication.
• Provide cost benefit analysis to business cases.
• Use testing period to mitigate risks and save time and money in implementation.

What Skills and Qualifications Do I Need?

• Post-secondary degree in Computer Science, Information Systems, Engineering, Business Process Improvement, or a related discipline – or a combination of education, training and experience deemed equivalent.
• Minimum four (4) years’ experience as a Business Analyst, preferably in the transport or construction industry and / or the public sector.
• A valid Ontario Class “G” driver’ license and ability to obtain a GO Transit Operator’s Permit may be required for certain business units.
• Experience successfully deploying technology solutions in the transport or construction industry is an asset, including project management expertise or background.
• Experience with computerized quantitative and analytical tools (e.g. data modeling, workflows, and business process analysis) and with MS Office (Outlook, Word, Excel, Visio, PowerPoint, Project, etc.)
• Interpersonal, oral/written/presentation communications skills to document and present business needs, specifications, reports, project documents, and implementation plans.
• May require availability outside of regular office hours to gather data in remote locations where staff are on a shift schedule.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx’s Mandatory COVID-19 Vaccination Standard, made under the Metrolinx Communicable Diseases in the Workplace Policy, as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.