Supervisor, Front Desk - 2023 Season Job at Cabot Link at Inverness Limited Partnership
Title: Supervisor, Front Desk
Reports to: Manager, Front Desk
Location: 18 Cabot Lane, Inverness, NS, B0E 1N0
Job Type: Seasonal Full-Time
Built by dreamers, for dreamers.
As Supervisor, Front Desk, you should share a passion for service excellence and infuse enthusiasm into everything you do. You will assist to orchestrate and expedite the check-in, check-out process, and oversees the daily operation of the front desk.
Core Accountabilities:
- Oversee the daily operation of the front desk, including managing arrivals, departures, group and tour needs, and balancing room inventory
- Coach, mentor, and provide feedback the Guest Services team
- Provide on the job training to all new Guest Services Agents
- Ensure appropriate staffing needs for Guest Services Agents by assisting the Guest Services Manager in preparing weekly schedules and maintaining employee documentation for payroll, disciplinary action, and performance reviews
- Demonstrate a high level of customer service at all times
- Develop and maintain our community partnerships with other courses, neighboring hotels, suppliers and third parties
- Communicate with the Housekeeping department regarding guest room status and requests
- Monitor & correct daily in/out punches for hourly employees and submit approved hours by deadline for biweekly payroll
- Comply with Cabot health and safety legislation
- Other duties as assigned by management
Qualifications:
- Minimum 2 years’ experience in Guest Services
- Degree or Diploma in Hotel/Hospitality Management or related discipline
- Dynamic, enthusiastic, and innovative leader who thrives under pressure
- Skilled in service-recovery, consistent guest follow up and follow through
- Proven time management skills with a strength for multitasking
- Organized, self-motivated, and goal oriented
- Highest level of attention to detail as it relates to daily tasks, cleanliness of work stations and guest areas
- A thorough understanding of the structure of the tourism and travel industry
- Knowledge of Cabot / Inverness / Cape Breton an asset
- Computer skills including Microsoft Office
- Excellent grooming standards
Physical Demands:
- Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties
- Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs
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