Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.

• Share our passion – every day.

• Always act with integrity.

• We work as a team.

• Aim for best.

• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.

• Working for a company that stands behind its mission, vision, and values.

• An inclusive and rewarding company culture where employees are valued and supported.

• Explore and work at a world-class mountain destination.

• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

• Work with hospitality professionals that take pride in providing a high-end guest experience.

• An opportunity to grow and learn in a work environment that promotes feedback and development.

• Discounts with brand partners and on CMH merchandise.

• Opportunities to heli-hike and heli-ski, as available.

CMH Heli-Skiing & Summer Adventures is honoured and privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: Summer Sales & Product Planner

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Summer Business & Product Development Manager (SBPDM)

Location of Work: Banff, Alberta; a hybrid work model may be considered

Job Status: Full-time, Year-round

FLSA Status: Non-Exempt

Number of Positions: 1

Date of Last Review: February 2023

Position Overview

This role reports directly into the Summer Business & Product Development Manager and is focused on supporting the development and optimization of the Non-Winter Product portfolio within CMH and helping drive sales across all agency channels.

Essential Duties and Responsibilities

Travel Trade Sales/ Relationship Management:

• Manage and maintain the Summer Travel Trade accounts in CRM and LS.

• Provide pre-trip support and follow up from trade shows for SBPDM.

• Respond to information requests travel trade via phone and email.

• Responsible for accuracy of Travel Trade listings

• Curate and update Image and Video Assets that we can share with Travel Trade.

• Responsible for the update and accuracy of the Digital Sales Guide.

• Responsible for the generation of monthly sales reporting including but not limited to Travel Trade Bookings, Sales Team targets.

• Research additional events/tradeshows that the Summer BDM can attend to ensure visibility of the CMH Summer product.

• Maintain product knowledge of the destination, especially as it relates to the needs of travel trade and our target consumer audiences.

Product and Marketing

• Ensure Summer Website accurately reflects product and provide feedback to marketing team.

• Assist in the development of training materials for new workshops/specialty trips that the Sales & GS teams require.

• Assist the Marketing team on summer feedback process for guests and for all teams.

• Assist in the pre and post summer operational set up for product review.

• Provide information/material to marketing team to assist with the development of new summer website pages.

• Identify trips and products that the sales team require help to sell, through the development of new training materials and collateral.

• Develop training materials for Sales Team: set up training for GS and Sales on any new product.

General: Sales and Process

• Ensure the accuracy in training of all policies and processes for the Sales team.

• Ensure the accuracy of guest facing documents prior to price launch each season.

• Assist Summer BDM with group buyout enquiries and contracting.

• Provide a key communication point to Global Sales Team on all things summer.

Minimum Qualifications

• Post-secondary education in a related field preferred.

• Experience in a Sales environment an asset.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.

• Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.

• Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.

• Positive and collaborative working style with an ability to build meaningful relationships with key external stakeholders.

• Proven ability to maintain professional working relationships with peers.

• Technical proficiency in Microsoft Office, and other relevant software platforms.

• Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.

• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.

• Trustworthy and self-directed in completing the core functions of the role.

• Sees projects through to completion including follow-up on any identified issues.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.

• Manual dexterity to operate a computer and other common office equipment on a constant basis.

• This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.

• This position will require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.

• This position is required to assist with Banff operations rescue bell, as needed.

• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits.

• Group Savings Plan.

• Paid personal/sick and vacation days.

• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**