Company Biography:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. Learn more at shn.ca

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Workplace Health and Safety department.
We are also proud to be named one of Greater Toronto's Top Employers for 2022!

Position Overview:
A newly formed Regional Operations Team will provide operational support following the regional Epic go-live in December 2021, to the seven (7) acute hospital organizations in the Central East (CE) region: Campbellford Memorial Hospital, Haliburton Highland Health Services, Lakeridge Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital and Scarborough Health Network. These organizations have been on a clinical transformation journey to implement a shared, regional Epic CIS solution as well as a number of regional third-party applications since July 2019.

The CE Regional Operations Team will have a dedicated leadership team overseeing five (5) work streams: Outpatient Ancillary, Inpatient, Access/Revenue & Reporting, 3rd Party & Integration and Technical. The Regional Operations team will work on behalf of all 7 hospital organizations. Scarborough Health Network (SHN) will manage employee policies and act as paymaster on behalf of all 7 hospital organizations

Server and Infrastructure are responsible for the ongoing development, maintenance, and operations including triaging and prioritizing issues, troubleshooting, break-fixes etc. for the Windows and VMware Horizon infrastructure with a goal provide a stable environment for the Epic application to run upon. This role will also act as a support for the Windows operating system, domain infrastructure, and provide assistance to local organizations to ensure compatibility and accessibility to the Epic environment.

Company Vacancy/Request for Transfer:
The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Responsibilities:

• Responsible for independently evaluating systems, analyzing complex issues and problems, performance metrics, troubleshooting, resolving break fixes and testing resolutions with technical teams
• Provides ongoing maintenance and support for infrastructure with little to no assistance
• Ensure interoperability is achieved between regional hosting environment and local organization configurations and infrastructures
• Support VMWare Horizon instance across multiple hosting environments
• Installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training , and non-production needs
• Management of Epic Hyperspace/Web and Services environment, Windows infrastructure, active directory and other server services.
• Participate in operational committees and working groups with workflow design/optimization decision-making by highlighting system capabilities, limitations, risks etc.
• Reviewing the status of projects and issues on an ongoing basis with leadership

Requirements:
Strong working knowledge and experience with Windows Infrastructure including O/S and Active Directory

• Demonstrated capabilities supporting VMWare virtualization and VMware Horizon
• Working knowledge of security requirements and troubleshooting including areas such as EDR and next generation firewall configurations
• Previous build or operations experience with Epic preferred but not necessary as training is available
• Epic certification in the Hyperspace/W&SS application preferred but not necessary as training is available

Key Competencies:

• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensures high end user satisfaction
• Ability to handle complex problems and provide highly innovative and creative solutions that will achieve high quality business/technical outcomes
• Critical thinking and problem-solving skills with the ability to logically examine a problem and determine the root cause and course of action
• Highly self-motivated and directed, with keen attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• Ability to work collaboratively and effectively with internal and external stakeholders
• Ability and willingness to learn new technology, systems, and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures

Accommodation Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Job Type: Full-time

Salary: $80,000.00-$100,000.00 per year

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• serving: 1 year (preferred)

Licence/Certification:

• Smart Serve (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: Hybrid remote in Scarborough, ON

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