Bluewater Health, with locations in Sarnia and Petrolia, cares for the residents of Sarnia-Lambton. With close to 2,500 staff, Professional Staff and volunteers, Bluewater Health provides an array of specialized acute, complex continuing care, allied health and ambulatory care services. State-of-the-art facilities, which opened in 2010, contribute to Bluewater Health’s Mission: We create exemplary healthcare experiences with patients and families every time. For more information about Bluewater Health, visit www.bluewaterhealth.ca or follow us on Facebook and YouTube.

The successful applicant will work in compliance with all relevant and applicable legislation and Hospital Policies and Procedures, will practice the Bluewater Health Standards of Performance Excellence and will fulfill their role within the Attendance Support Program parameters. The successful applicant will also possess effective communication and interpersonal skills, will have the ability to work independently and as part of a team, and will have strong attention to detail and accuracy.

Each member of Bluewater Health is called to embrace patient and family-centred care in its fullest form. This includes using techniques and strategies to communicate “I care and I respect you,” providing information in a way patients and families can understand, listening to patients and families to learn what an exemplary healthcare experience means to them, and seeking their perspective throughout their stay and during improvement initiatives.

Qualifications:

• Grade 12 graduate or equivalent required
• Graduate of a recognized Medical Office Administration program required

Skill, Ability and Experience:

• Knowledge of medical terminology required
• Fast, accurate keyboarding skills required
• Intermediate level proficiency using the MS Office Suite of products required
• Ability to compile, interpret and utilize statistical data required
• Ability to develop and maintain electronic and paper files for ease of retrieval required
• Ability to coordinate and support department and physician schedules to ensure timely patient access to care required
• Advanced communication skills (written and verbal) required
• Advanced customer service skills with attention to the patient experience required
• Recent experience as a Medical Secretary is preferred
• Recent Meditech patient registration experience preferred
• Experience using Medtroinc Paceart Optima System software preferred
• Familiar with videoconferencing equipment, scheduling, and set-up procedures preferred
• Ability to organize logistics for meetings, educational and special events preferred
• Ability to record minutes of meetings and transcribe for review and distribution preferred

Principal Duties:

• Prepare and manage patient records/files in an organized system.
• Prioritize, monitor, and review patient referrals and waiting lists with the, Stroke Nurse(s) and/or Manager.
• Schedule patients for clinic appointments and for assessments/visits in various areas of the department, as appropriate
• Manage busy phone lines, voicemail, fax systems, and email accounts, channeling inquiries to the appropriate person or department
• Handle routine questions and feedback about services
• Development of program resources and materials (e.g., patient handouts, patient education binders, etc.)
• Support collection and tracking of data for all programs
• Participates in unit/department and hospital quality improvement initiatives
• Completes continuing education requirements as necessary
• Other related duties, which will include special projects, as assigned

Selection will be made on the basis of ability, experience and qualifications as per Article 11.04 of the SEIU Collective Agreement

Bluewater Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. If you require any accommodations to fully and fairly participate in the application, interview or selection processes, please contact the Human Resources Department at (519) 464-4400 extension 8391 or humanresources@bluewaterhealth.ca and we will endeavor to provide a suitable accommodation in a manner that takes into account your accessibility needs.

We thank you in advance for your interest in Bluewater Health, however, only those applicants selected for an interview will be contacted. In accordance with Bluewater Health policy, offers of employment to prospective employees are conditional upon the successful completion and disclosure of a Police Records/Vulnerable Sector Check.

The material contained herein is provided for informational purposes only. All open jobs offered by Bluewater Health on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within Bluewater Health which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Bluewater Health attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Bluewater Health is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

By submitting my job application I acknowledge and agree that as a condition of employment I will be required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department. In the event that I am unable to be vaccinated as a result of a ground protected under the Human Rights Code, I may submit a written explanation of the ground and any supporting documentation to determine if I am exempt from this requirement to Human Resources who may then follow up with me for further information if necessary.