Position: Sales Associate + Customer Success

Reports To: Candace Alarie, Founder + CEO

Company: ck SOAK Bath Co Ltd.

Job Type: Part-time to start, Monday through Friday, ideally 8am to 1pm (this is flexible but start time cannot be after 9am). This position requires that you be in person, with reliable transportation to our studio space located at:

290 Main Street, Unit E
Niverville, Manitoba
R0A 0A2

Note: Our workspace is highly scented (it’s what we do!)

Pay: Compensation will vary based on the candidate’s experience and qualifications

Role: The purpose of this role is to ensure a high-level customer experience for both our direct-to-consumer and business-to-business customers. This will primarily include responding to incoming email inquiries, direct messages on multiple social media platforms and messages on website chat. The candidate will assist and work closely with Candace to create new lead and revenue opportunities for the brand. The candidate will have high attention to detail, we offer an outstanding level of customer service and believe quality service is in the details. The candidate will assist in running our tradeshow booth during market seasons, typically April and
May then October through December.

This role has every opportunity to grow into a full-time, salaried position; advancement will entirely depend on the candidate’s skill set, performance and willingness to grow within the company. Note: this is not a requirement but is an option for those looking for future career growth opportunities.

Responsibilities:

• Resolve customer inquiries in a fun and efficient manner while making product recommendations and showcasing product benefits

• Assist in responding to comments/direct messages/posts on our social media platforms multiple times per day to assist customers with any questions, make product recommendations and drive engagement on each platform

• Assist in managing email inbox and assisting customers with any inquiries
• Work closely with our shipping team daily to relay any customer updates related to incoming orders
• Lead Generation: search for qualified B2B and press leads, then make initial outreach

• Create and maintain spreadsheets to track the effectiveness of lead outreach and overall marketing efforts

• Assist in onboarding new wholesale customers
• Deliver a high level of customer service in an in-person, transactional environment

(seasonal at markets). We do not have a storefront, however, there is the odd customer that comes to our space to shop our product line from our office space

• Double check outgoing orders daily to ensure the accuracy of order fulfillment
• General administrative duties
• Project-based tasks will be made available as they arise and based on candidate’s proficiency in role

Requirements:

• Must have reliable access to transportation to ensure you are at work for required time
• Must have excellent English verbal and written skills, 99.9% of our incoming inquiries come in online, in written form. We do not have phone calls to manage (yay!) so written communication is very important in this role

• Able to communicate in a fun and respectful way while mirroring the brand voice
• Able to identify what a customer needs and make the best product recommendation to meet their needs
• Able to go above and beyond in delivering a high level of service
• Self-driven and proactive in nature
• High level of accuracy and attention to detail
• Proficient typing skills
• Excellent organization skills
• Strong problem-solving skills and the resourcefulness to seek solutions
• Ability to navigate multiple software applications or the willingness and flexibility to learn
• Have a working knowledge of Google Drive or the willingness and flexibility to learn
• Experience with Canva is an asset
• Experienced in using Apple products - iMac, Macbook
• Resourceful

• SOAK Bath Co is a small business, we have systems and structure in place but we are not a large corporation like Walmart with endless manpower and systems.

We encounter new challenges every single day that we don’t necessarily have the answer to, its our job to find a solution. The candidate will offer assistance in continuing to build new solutions, systems and processes as we grow and evolve. The candidate will have the ability to think through scenarios and assist in building new systems as needed to make our operations more efficient and continuously deliver a higher level of service to our customers

How to Apply:

• Please complete the quiz linked here and email us your scores in all 4 areas along with your resume. https://predictablesuccess.com/styles-quiz/. Once you’re done with the quiz and have the results you can unsubscribe from the emails being sent to you from predictablesuccess.com. ***Please note. There is NOT a right or wrong answer to this quiz. We need all 4 in our business. Please be as truthful as possible so we can see what role you would best fit in.***

• Fill out the application form linked here: https://forms.gle/BiKyjFRRAuKRDwqV6
• Email your resume with the subject line: Sales and Service Position 1010. This email should also include the scores from the quiz linked above. If you have not completed that step, please go back, complete the quiz and send everything in one email. Any communication within the email can be addressed to

Candace.

• If any of the steps above are incomplete the application will not be considered.

Job Type: Part-time
Part-time hours: 20 - 30 per week

Salary: From $15.00 per hour

Benefits:

• On-site parking

Day range:

• Monday to Friday

Shift:

• Day shift
• Morning shift

Ability to commute/relocate:

• NIVERVILLE, MB: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)

Work Location: One location

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