reservations manager Job at Comfort Inn Kirkland LAke
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
- Willing to relocate
- Hotel, motel, resort
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Perform front desk duties
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans
- Establish work schedules
- Provide information on hotel facilities and services
- Provide information regarding features of rooms, service of hotel and points of interest
- 11-15 people
- MS Office
- Hotel and convention services
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
- Overtime required
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Team player
- Accurate
- Interpersonal awareness
- Judgement
- Organized
Work setting
Tasks
Supervision
Computer and technology knowledge
Sales experience
Work conditions and physical capabilities
Personal suitability
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