PHA Chief Communications And Public Engagement Officer Job at Western Health
Chief Communications and Public Engagement Officer
Posting Details
Job Posting Number:
Job Posting Closing Date: January 16th, 2023
Recruiter Name: Murray Doucette
Recruiter Contact: murray.doucette@nlhealthservices.ca
Opportunity
Newfoundland and Labrador is looking for leaders to fill key executive roles as we prepare to move to a single, unified provincial health service. Are you interested in shaping the future of health care in Newfoundland and Labrador? Are you ready to work with a dynamic team to redesign the delivery of health care services to improve the health and wellbeing of the residents of Newfoundland and Labrador?
We are currently accepting applications for the role of:
Chief Communications and Public Engagement Officer
The Role
Reporting to the President and CEO, the Chief Communications and Public Engagement Officer is a supporting member of the Executive Management Committee and the Senior Leadership Team with their primary focus to combine strategic and operational accountability to support the future vision and values of Newfoundland and Labrador Health Services. The Chief Communications and Public Engagement Officer will provide direct support and expert counsel to the leadership team on all aspects of communications and community engagement. They will also provide strategic and operational leadership to envision, enable, and support the ongoing development and delivery of health programs and services that are based on a provincial standard of care, integrated, efficient, sustainable, high quality, safe, and responsive to the needs of citizens of Newfoundland and Labrador.
The Chief Communications and Public Engagement Officer will have provincial responsibility for areas that include internal and external communication, media relations, relationship management, crisis management, and marketing and promotion. They will support engagement initiatives across the province and provide frameworks, tools, and secretariat support to members of the leadership team. They will also support the Board of Trustees Community Engagement Committee.
The role requires close collaboration with other health and social system leaders, as well as community members to support ongoing integration and transformation initiatives. This will require working directly with the entire Senior Leadership Team, clinical and program staff, Indigenous partners, and various government departments and agencies.
During the transition to a single health service, the Chief Public Engagement and Communications Officer will collaborate directly with the Vice Presidents in each zone and the entire executive team. They will hold joint accountability for communicating change to internal and external stakeholders. The Chief Communications and Public Engagement Officer will foster and maintain positive relationships with key local and provincial representatives and health care stakeholders including government departments and officials.
Transforming our health system is a collective responsibility. Senior leaders will be expected to play a variety of roles and adapt to changes as we progress through the process of integration. Members of the Senior Leadership team may be assigned responsibility for programs, departments, or projects within the organization as determined by the Chief Executive Officer.
Requirements of the Role
The successful candidate will have extensive experience as a senior administrator, strategist, and policy developer and have exceptional communication skills both with internal and external stakeholders. The individual must also have demonstrated leadership ability; high ethical standards, and integrity; effective engagement as a member of a team; the ability to facilitate and lead change; and a commitment to the health care community and organizational development, goals and objectives of Newfoundland and Labrador Health Services.
The ideal candidate will draw on 5+ years of senior communications and engagement experience in a large complex organization. They will demonstrate an excellent understanding of modern communications and engagement methods including deep knowledge of social media and other electronic platforms. They will be an effective communicator with strong organizational skills, client-focused orientation, and a passion for meaningful community engagement. Candidates should be masters prepared or demonstrate an equivalent combination of education and experience. Professional accreditation through the Canadian Public Relations Society or International Association of Business Communicators would be considered an asset.
The successful candidate is a passionate, empathetic leader with exceptional business acumen, and interpersonal skills, as well as a commitment to the LEADS Framework. They must also demonstrate the key skills, behaviors, abilities, and knowledge outlined in the five domains of the LEADS in a Caring Environment framework.
Our Commitment
Newfoundland and Labrador Health Services values the diversity of the people it hires and serves. Diversity, inclusion, and belonging at our organization means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.
We are committed to providing a safe, healthy, and inclusive work environment that inspires respect. Newfoundland and Labrador Health Services welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards and goods and services.
Notes
Newfoundland and Labrador Health Services is in a period of transition. We have made every effort to reflect the intent, duties and accountabilities of the role outlined; however, each are subject to change and be modified in accordance with the future needs of the organization. Thank you for your anticipated patience and understanding as we travel this journey together to improve the health of the people of Newfoundland and Labrador.
Candidates are encouraged to apply for one or more roles they are interested in. Please indicate the specific role you are applying for.
Successful candidates will be expected to reside within the Province of Newfoundland and Labrador and may be required to reside in a specific community dependent upon their assigned responsibilities.
Please submit your resume and cover letter which clearly demonstrates how you meet the required qualifications.
Thank you for your interest in Newfoundland and Labrador Health Services; however, only those applicants selected for an interview will be contacted.
Newfoundland and Labrador Health Services
In the 2022 budget, the Provincial Government announced its intention to create a single provincial health authority. Re-imagining our health system was recommended by Health Accord NL to help improve health and health outcomes. This will be achieved through active interventions in social determinants of health and a high-quality health system that rebalances community, hospital, and long-term care services.
We are at the beginning stages of integrating the existing four regional health authorities and the Newfoundland and Labrador Centre for Health Information into one entity. This will aid in enhancing and streamlining client programs and services, as well as associated corporate services such as human resources, payroll, and finance. The outcome will be the creation of a single health authority for the province with strong regional representation through the formation of Regional Health Councils covering five zones: Labrador-Grenfell, Western, Central, Eastern Urban, and Eastern Rural. Newfoundland and Labrador Health Services will employ approximately 20,000 people and have a combined budget of approximately $2.8 billion.
Our vision is that the citizens of Newfoundland and Labrador, no matter where they live, are supported in achieving and maintaining health and wellness. Newfoundland and Labrador Health Services will ensure that residents have access to a coordinated provincial network of high-quality health-care services. Newfoundland and Labrador Health Services is driven to deliver the best possible value by providing the highest quality of service to the people we serve, at the optimal cost to taxpayers.
Zone Profiles
Labrador-Grenfell Zone
The Labrador-Grenfell Zone covers Labrador and all communities north of Bartlett's Harbour on the Northern Peninsula. The Zone's population is concentrated around three population centers: Happy Valley-Goose Bay, Labrador West, and St. Anthony. The remaining population is dispersed among rural and remote communities, including those only accessible via water or air. The Zone's population is approximately 37,000 people.
The Labrador-Grenfell Zone's boundaries encompass 22 facilities, including three hospitals, three community health centers, 14 community clinics, and two long term care facilities. The Labrador-Grenfell Zone operates 82 acute care and 143 long-term care beds. The Zone employs approximately 1,449 employees and has more than 250 volunteers, with an annual operating budget of approximately $202 million.
Western Zone
The Western Zone includes the community of Corner Brook and its geographical boundaries are from Port aux Basques southeast to Francois, northwest to Bartlett's Harbor, and on the eastern boundary, north to Jackson's Arm. The Western Zone population is approximately 77,980 residents.
The Western Zone has three hospitals, three community health centers, four long term care facilities, and 26 community clinics. The Western Zone operates 293 acute care beds, 434 long term care beds, 40 enhanced assisted living beds for individuals with mild to moderate dementia, and 14 restorative care beds. The Zone has over 3,100 employees and approximately 1,600 volunteers, with an annual operating budget of over $427 million.
Central Zone
The Central Zone has communities located in Grand Falls-Windsor and extends from Charlottetown in the east, Fogo Island in the north, Harbour Breton in the south, and Baie Verte in the west; a geographical area encompassing more than half the total land mass of the island of Newfoundland. The Central Zone serves a population of approximately 93,000 people across 176 communities.
The Central Zone's boundaries encompass two regional hospitals, nine health centres, 11 long term care facilities, 24 community health centres, and two residential treatment centres. The Central Zone has more than 3,300 employees and approximately 700 volunteers, with an annual operating budget of approximately $444 million.
Eastern Rural Zone
The Eastern Rural Zone includes Bell Island, Bonavista Peninsula, Burin Peninsula, Clarenville and area, Conception Bay Centre/Holyrood, Placentia area-Cape Shore, Southern Shore, St. Mary's Bay and Trinity-Conception. Approximately 119,497 individuals reside in the Eastern Rural Zone.
The Eastern Rural Zone's boundaries encompass two hospitals, five health care centres, 7 long-term care facilities, and several community clinics. The Zone has more than 140 physicians, 2,761 employees, and an annual operating budget of approximately $430 million.
Eastern Urban Zone
The Eastern Urban Zone includes the Northeast Avalon/St. John's metro zone, which is comprised of communities including Bauline, Pouch Cove, Flatrock, Conception Bay South, Foxtrap, Manuels, Petty Harbour-Maddox Cove, Logy Bay, Middle Cove, Outer Cove, Torbay, Mount Pearl, Paradise, Portugal Cove- St. Philip's, and St. John's. Approximately 206,779 individuals reside in the Eastern Urban Zone.
The Eastern Urban Zone is home to the majority of the province's advanced tertiary and quaternary capabilities. The Zone's boundaries encompass five hospitals (including an academic teaching hospital, an in-patient rehab facility, and the province's dedicated mental health hospital). Additionally, there are 6 long-term care facilities, ambulatory care/outpatient locations, and several community clinics. The Zone has more than 600 physicians, 10,701 employees, and an annual operating budget of more than $1.244 billion.
Posting Details
Job Posting Number:
Job Posting Closing Date: January 16th, 2023
Recruiter Name: Murray Doucette
Recruiter Contact: murray.doucette@nlhealthservices.ca
Opportunity
Newfoundland and Labrador is looking for leaders to fill key executive roles as we prepare to move to a single, unified provincial health service. Are you interested in shaping the future of health care in Newfoundland and Labrador? Are you ready to work with a dynamic team to redesign the delivery of health care services to improve the health and wellbeing of the residents of Newfoundland and Labrador?
We are currently accepting applications for the role of:
Chief Communications and Public Engagement Officer
The Role
Reporting to the President and CEO, the Chief Communications and Public Engagement Officer is a supporting member of the Executive Management Committee and the Senior Leadership Team with their primary focus to combine strategic and operational accountability to support the future vision and values of Newfoundland and Labrador Health Services. The Chief Communications and Public Engagement Officer will provide direct support and expert counsel to the leadership team on all aspects of communications and community engagement. They will also provide strategic and operational leadership to envision, enable, and support the ongoing development and delivery of health programs and services that are based on a provincial standard of care, integrated, efficient, sustainable, high quality, safe, and responsive to the needs of citizens of Newfoundland and Labrador.
The Chief Communications and Public Engagement Officer will have provincial responsibility for areas that include internal and external communication, media relations, relationship management, crisis management, and marketing and promotion. They will support engagement initiatives across the province and provide frameworks, tools, and secretariat support to members of the leadership team. They will also support the Board of Trustees Community Engagement Committee.
The role requires close collaboration with other health and social system leaders, as well as community members to support ongoing integration and transformation initiatives. This will require working directly with the entire Senior Leadership Team, clinical and program staff, Indigenous partners, and various government departments and agencies.
During the transition to a single health service, the Chief Public Engagement and Communications Officer will collaborate directly with the Vice Presidents in each zone and the entire executive team. They will hold joint accountability for communicating change to internal and external stakeholders. The Chief Communications and Public Engagement Officer will foster and maintain positive relationships with key local and provincial representatives and health care stakeholders including government departments and officials.
Transforming our health system is a collective responsibility. Senior leaders will be expected to play a variety of roles and adapt to changes as we progress through the process of integration. Members of the Senior Leadership team may be assigned responsibility for programs, departments, or projects within the organization as determined by the Chief Executive Officer.
Requirements of the Role
The successful candidate will have extensive experience as a senior administrator, strategist, and policy developer and have exceptional communication skills both with internal and external stakeholders. The individual must also have demonstrated leadership ability; high ethical standards, and integrity; effective engagement as a member of a team; the ability to facilitate and lead change; and a commitment to the health care community and organizational development, goals and objectives of Newfoundland and Labrador Health Services.
The ideal candidate will draw on 5+ years of senior communications and engagement experience in a large complex organization. They will demonstrate an excellent understanding of modern communications and engagement methods including deep knowledge of social media and other electronic platforms. They will be an effective communicator with strong organizational skills, client-focused orientation, and a passion for meaningful community engagement. Candidates should be masters prepared or demonstrate an equivalent combination of education and experience. Professional accreditation through the Canadian Public Relations Society or International Association of Business Communicators would be considered an asset.
The successful candidate is a passionate, empathetic leader with exceptional business acumen, and interpersonal skills, as well as a commitment to the LEADS Framework. They must also demonstrate the key skills, behaviors, abilities, and knowledge outlined in the five domains of the LEADS in a Caring Environment framework.
Our Commitment
Newfoundland and Labrador Health Services values the diversity of the people it hires and serves. Diversity, inclusion, and belonging at our organization means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.
We are committed to providing a safe, healthy, and inclusive work environment that inspires respect. Newfoundland and Labrador Health Services welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards and goods and services.
Notes
Newfoundland and Labrador Health Services is in a period of transition. We have made every effort to reflect the intent, duties and accountabilities of the role outlined; however, each are subject to change and be modified in accordance with the future needs of the organization. Thank you for your anticipated patience and understanding as we travel this journey together to improve the health of the people of Newfoundland and Labrador.
Candidates are encouraged to apply for one or more roles they are interested in. Please indicate the specific role you are applying for.
Successful candidates will be expected to reside within the Province of Newfoundland and Labrador and may be required to reside in a specific community dependent upon their assigned responsibilities.
Please submit your resume and cover letter which clearly demonstrates how you meet the required qualifications.
Thank you for your interest in Newfoundland and Labrador Health Services; however, only those applicants selected for an interview will be contacted.
Newfoundland and Labrador Health Services
In the 2022 budget, the Provincial Government announced its intention to create a single provincial health authority. Re-imagining our health system was recommended by Health Accord NL to help improve health and health outcomes. This will be achieved through active interventions in social determinants of health and a high-quality health system that rebalances community, hospital, and long-term care services.
We are at the beginning stages of integrating the existing four regional health authorities and the Newfoundland and Labrador Centre for Health Information into one entity. This will aid in enhancing and streamlining client programs and services, as well as associated corporate services such as human resources, payroll, and finance. The outcome will be the creation of a single health authority for the province with strong regional representation through the formation of Regional Health Councils covering five zones: Labrador-Grenfell, Western, Central, Eastern Urban, and Eastern Rural. Newfoundland and Labrador Health Services will employ approximately 20,000 people and have a combined budget of approximately $2.8 billion.
Our vision is that the citizens of Newfoundland and Labrador, no matter where they live, are supported in achieving and maintaining health and wellness. Newfoundland and Labrador Health Services will ensure that residents have access to a coordinated provincial network of high-quality health-care services. Newfoundland and Labrador Health Services is driven to deliver the best possible value by providing the highest quality of service to the people we serve, at the optimal cost to taxpayers.
Zone Profiles
Labrador-Grenfell Zone
The Labrador-Grenfell Zone covers Labrador and all communities north of Bartlett's Harbour on the Northern Peninsula. The Zone's population is concentrated around three population centers: Happy Valley-Goose Bay, Labrador West, and St. Anthony. The remaining population is dispersed among rural and remote communities, including those only accessible via water or air. The Zone's population is approximately 37,000 people.
The Labrador-Grenfell Zone's boundaries encompass 22 facilities, including three hospitals, three community health centers, 14 community clinics, and two long term care facilities. The Labrador-Grenfell Zone operates 82 acute care and 143 long-term care beds. The Zone employs approximately 1,449 employees and has more than 250 volunteers, with an annual operating budget of approximately $202 million.
Western Zone
The Western Zone includes the community of Corner Brook and its geographical boundaries are from Port aux Basques southeast to Francois, northwest to Bartlett's Harbor, and on the eastern boundary, north to Jackson's Arm. The Western Zone population is approximately 77,980 residents.
The Western Zone has three hospitals, three community health centers, four long term care facilities, and 26 community clinics. The Western Zone operates 293 acute care beds, 434 long term care beds, 40 enhanced assisted living beds for individuals with mild to moderate dementia, and 14 restorative care beds. The Zone has over 3,100 employees and approximately 1,600 volunteers, with an annual operating budget of over $427 million.
Central Zone
The Central Zone has communities located in Grand Falls-Windsor and extends from Charlottetown in the east, Fogo Island in the north, Harbour Breton in the south, and Baie Verte in the west; a geographical area encompassing more than half the total land mass of the island of Newfoundland. The Central Zone serves a population of approximately 93,000 people across 176 communities.
The Central Zone's boundaries encompass two regional hospitals, nine health centres, 11 long term care facilities, 24 community health centres, and two residential treatment centres. The Central Zone has more than 3,300 employees and approximately 700 volunteers, with an annual operating budget of approximately $444 million.
Eastern Rural Zone
The Eastern Rural Zone includes Bell Island, Bonavista Peninsula, Burin Peninsula, Clarenville and area, Conception Bay Centre/Holyrood, Placentia area-Cape Shore, Southern Shore, St. Mary's Bay and Trinity-Conception. Approximately 119,497 individuals reside in the Eastern Rural Zone.
The Eastern Rural Zone's boundaries encompass two hospitals, five health care centres, 7 long-term care facilities, and several community clinics. The Zone has more than 140 physicians, 2,761 employees, and an annual operating budget of approximately $430 million.
Eastern Urban Zone
The Eastern Urban Zone includes the Northeast Avalon/St. John's metro zone, which is comprised of communities including Bauline, Pouch Cove, Flatrock, Conception Bay South, Foxtrap, Manuels, Petty Harbour-Maddox Cove, Logy Bay, Middle Cove, Outer Cove, Torbay, Mount Pearl, Paradise, Portugal Cove- St. Philip's, and St. John's. Approximately 206,779 individuals reside in the Eastern Urban Zone.
The Eastern Urban Zone is home to the majority of the province's advanced tertiary and quaternary capabilities. The Zone's boundaries encompass five hospitals (including an academic teaching hospital, an in-patient rehab facility, and the province's dedicated mental health hospital). Additionally, there are 6 long-term care facilities, ambulatory care/outpatient locations, and several community clinics. The Zone has more than 600 physicians, 10,701 employees, and an annual operating budget of more than $1.244 billion.
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