1 Click Heating and Cooling, Canada’s first fully e-commerce based Hvac company, where we offer a secure virtual shopping experience and a dedicated team to service your heating and cooling needs. Our company Operates in Ontario and all of the Atlantic Provinces and just opened in BC Market.

Full Job Description

Personality traits we’re looking for

• Demonstrate a high level of attention to detail as we deal with grants & rebates
• A creative problem solver with a can-do mindset
• Very organized and sets own timelines and deadlines
• Take accountability and ownership
• Dedicated to accomplishing a wide array of tasks in a timely manner.
• Dependable and reliable
• Team worker

Skills we’re looking for

• Operations Background- you will be working with the Operations Team daily, servicing customers, sales team members, suppliers and technicians.
• Your daily tasks include but are not limited to, installation dates, preparing invoices after each payment processed; coordinating arrangements with local suppliers; preparing final documents; and more.
• Will be dealing with Sub-Contractors, material, shipping, receiving and all customers, via email and phone
• Customer Service / Client Communication – you will need to demonstrate a high level of customer service and communicate with customers to help answer their questions and try to fulfill their needs. Professional telephone manner and structured email writing techniques are a must. You will need to be able to respond to enquires in a concise and informative style.
• You will also be responsible for providingtechnical support to not so tech savvy customers to help with rebates. Able to work under pressure while deadlines need to be met.
• Attention to Detail – 1 Click is known for its operational excellence and this is largely due to a very high attentiveness to detail. Contracts, sensitive client data and itineraries all require an eagle eye and a commitment to measuring twice, cutting once. It is making sure that we catch any missing details from suppliers before equipment gets shipped out
• Execution - we are looking for someone with a proactive approach to getting the job done. Must be able to work Independantly
• Problem Solving - we are looking for someone with a proactive, can-do approach to solving problems. Sometimes things change quickly with customers, technicians and suppliers, and we have to put our firefighting hats on. You should be able to act decisively and quickly while keeping an eye for how we can continue to develop our processes to solve problems before they arise.

· Proficient in Microsoft Office Programs: Excel, Outlook, Word.

Job Types: Full-time,Mon-Fri, Permanent, In-Office Position

Salary: $50,000-$70,000 per year- Opportunity for advancement

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Job Type: Full-time

Salary: $50,000.00-$70,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Operations: 3 years (preferred)

Work Location: One location

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