A NOTE FROM THE OWNER:
I’m looking to hire an experienced Operations Manager that is prepared to relocate several times throughout Canada with my family business. I’m a Canadian Tire Dealer and currently operate the Canadian Tire store in Port Hawkesbury Nova Scotia which is a great place to learn the operation before I relocate to a new store in the next couple of years. This career path will ultimately lead to operating different Canadian Tire stores across the country as I take on new opportunities in bigger stores. The Operations Manager position will work closely with myself and the existing leadership teams within the stores that we relocate to. It’s important that candidates applying for this role are excited and comfortable with the idea of moving several times throughout their career to different communities across Canada. Please review the job description below that outlines what is expected of this role and the level of experience I am looking for. I’m excited and look forward to discussing this opportunity with potential candidates.

- Dominic Lauzon
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Summary

The Operations Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience and retail execution. This role involves a close working relationship with the Dealer, General Manager and Department Managers.

Responsibilities and Tasks

Customer Service

• Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
• Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
• Leads by example by consistently delivers an excellent customer experience.
• Responds to formal complaints to maintain customer loyalty at the highest possible level.
• Maintains community relations to build and enhance the image of Canadian Tire.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Implements and follows store policies and procedures that deliver a high-quality customer experience.

Operations

• Recruits, develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
• Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
• Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
• Holds the Department Managers accountable for the training and development of all staff.
• Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.
• Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
• Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.
• Helps develop and implements all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures.
• Ensures there is a training structure and that professional development strategies are implemented within the store.
• Participates in training and ensures team members training is completed on time, as required (including Canadian Tire University training).
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Maintains and promotes safety and security procedures and ensures team member compliance.
• Maintains the utmost in professional appearance, communications and standards.
• Organizes and conducts regular Management and team meetings.
• Builds and maintains rapport with internal and external customers or vendors as required.
• Performs other duties, as required.

Requirements

• Minimum 5 years experience in senior management role

• Leadership and senior managerial experience in the retail or similar industry.
• Excellent knowledge and understanding of retail and financial principles.
• Excellent knowledge of market trends and competition in the retail and automotive service industry.
• Proven track record in retail sales, retail execution and operations in a management role is required.
• Good working knowledge of each department’s products and functions.
• Ability to understand and operate POS and inventory computer systems is considered an asset.
• Experience in a Canadian Tire store is considered an asset.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Entrepreneurial and results-oriented individuals who possess solid organizational skills.
• Ability to build and maintain relationships, with customers, colleagues and the team in order to inspire their confidence and trust.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Strong team-oriented approach.
• Strong communication skills.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team’s activities and projects.
• Proactive problem-solving skills and ability to make ambiguous decisions.
• Ability to multitask, adapt and cope with challenging situations.

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Port Hawkesbury, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Willing to relocate across Canada?

Experience:

• senior management: 5 years (required)

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