Manager - Digital Software Development Job at Pet Valu
Location: Markham, Ontario
Job Description:
The Manager, Customer Facing Technology will lead the development teams that design, implement and operate our Ecommerce applications. You will lead the team to modernize, implement, optimize, and support our applications and tools.
The Manager, Customer Facing Technology will provide day-to-day leadership and management of a team full-time, contract and vendor resources (Developers and Systems Analysts) to ensure that the production applications are continually developed in accordance with the prioritized work defined and the applications are operationally efficient, stable and achieve the application KPI uptime.
The Manager, Customer Facing Technology will be responsible for overseeing staff development. This includes performance appraisal, salary administration, assisting in career development and counseling, and ensuring meaningful assignments and opportunities for staff growth.
Essential Duties
- Manage and oversee the architecture, development, and delivery of Ecommerce portfolio.
- Execute an agile methodology to collaborate with project teams to design and deliver high quality applications that are extensible, scalable, and performant
- Communicate delivery expectations to team members. Assess individual contributions and provide consistent and clear feedback on performance to the team against goals and objectives.
- Collaborate and build strong relationships with Business Partners, Cross-functional teams, and Vendor Partners.
- Mentor and advise teams on latest technology trends. Recommend improvements to processes and technology that improve the effectiveness of the team.
Experience, Education, Certifications
- Bachelor’s Degree preferably in any Information Technologies (IT) discipline, but IT Management Information Systems or Computer Systems Analyst discipline is most preferred.
- Minimum of 8 years of Application Development and IT Delivery Experience as a Developer, Architect or Manager of Developers
- 5 years of Retail Experience
Competencies
- Demonstrate up-to-date expertise DevOps or Agile SDLC environments. Drive the maturation of our SDLC process execution through strong expertise in process, tools and techniques.
- Demonstrated the understanding and importance of building a collaborative, curious and high functioning team.
- Demonstrated team leadership and talent development, effective use of lead-edge technologies in support of desired business outcomes
- Proven experience delivering and maintaining high-availability and disaster-tolerant applications
- Set standards of operation in the DevOps team to ensure predictability and optimization
- Implement innovative development framework to drive industry-leading product velocity and quality metrics, as well as rapid iterative improvement based on early feedback and evolving requirements. Foster and develop an agile high-velocity development environment to enable effective business development
- Proven experience with both Cloud Base and on-Prem application development.
- Strong ability to proactively identify Risk, Mitigation Strategies and Risk Management
- Ability to clearly communicate to stakeholders the status of issues and deliverables
- Ability to partner with Level 0/1 and 3 support organizations to drive resolution
- Collaborate with stakeholders, bringing them together to make decisions on risk mitigations, issue resolution options, and assigning appropriate resources for the successful completion of DevOps and Incident Tickets
- Manage business relationships and expectations by developing a communication process to keep others up to date on results
- Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating improvements in process, and systems; managing resources; driving the resolution of issues; and holding self and team accountable for results
- Strong Vendor management skills
- Establish and continuously review key metrics and KPIs, analysis and trends to continuously improvement business performance
- Identify ways to increase improvements to the applications that will lead to further business satisfaction
- Understand and negotiate needs and expectations of multiple stakeholders
- Strong relationship building skills & communication skills
- Facilitate program reviews / status meetings to executives and senior managers
- Other proficiencies: Communication / Technical Understanding / Leadership / Teamwork / Stakeholder Management / Multitask
Technical Skills
Minimum: 8 Years
Working experience in Agile/DevOps SDLC environment
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