Integris is searching for a permanent, full-time Manager, Desktop & Application Delivery. This role will work out of our Corporate Office in Prince George, BC or for the ideal candidate, we would consider a remote role within our operating region .This would be a great role for a Helpdesk specialist or Junior Leader wanting to move into a Managerial role.

Acting as a subject matter expert in the VMWare Horizon Infrastructure, the Manager, Desktop & Application Delivery leads the Helpdesk team to ensure delivery of excellent service to meet the unique needs of Integris end-users. The successful candidate will be committed to proactively building relationships with end-users to understand user expectations. Also, as the Tier 3 Helpdesk technician, this role will manage issues to resolution while providing leadership to their direct reports.

Responsibilities:

• Monitor and manage desktop support, Helpdesk, and VMWare support functions
• Maintain high performance level for service-related processes and implement improvement activities
• Accountable for service delivery performance and meeting end-user expectations
• Oversee day-to-day performance and work of direct reports
• Mentor and lead a team of IT Professionals, while fostering a culture of life-long learning and development
• Proactively build relationships with end users to understand users needs and expectations

Qualifications:

• 3+ years of Helpdesk experience
• 2+ years of supervisory or leadership role
• Post-secondary education focused in Information Technology
• VMWare Professional Certification is considered an asset; or,
• An equivalent combination of education and experience.

We thank all applicants for their interest, but only short-listed applicants will be contacted.

Job Types: Full-time, Permanent

Salary: $75,000.00-$88,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Vision care
• Wellness program

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Prince George, BC: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• Leadership or Supervisory: 2 years (preferred)
• VMWare Horizon: 3 years (preferred)

Licence/Certification:

• VMWare Certified Professional (preferred)

Work Location: In person

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