Land Services Team Lead - ESC (Temporary up to 18 months) Job at Information Services Corporation
Company Name:
ESC Corporate Services Ltd.
Join the ESC Operations team for this exciting opportunity!
Who is ESC?
The world revolves around information, and ESC is at the forefront of information management. We cover the complete lending lifecycle, from onboarding to default resolution — all managed through a simple platform, with gold-standard consultation services and support for our customers.
ESC is a wholly owned subsidiary of ISC. Throughout ISC’s history as a leading provider of registry and information services we’ve excelled at delivering value to government, to industry and to our community.
We transform information into powerful solutions and we want you to join us!
What's in it for you?
You will work for an organization experiencing rapid growth, delivering cutting-edge technology solutions, uniting public record data, customer authentication, collateral management, and corporate legal solutions. You will receive competitive pay and benefits, including a short term incentive plan and a pension. You will work with a great team, located in major centres across Canada.
You will work for an organization experiencing rapid growth, delivering cutting-edge technology solutions, uniting public record data, customer authentication, collateral management, and corporate legal solutions. You will receive competitive pay and benefits, including a short term incentive plan and a pension. You will work with a great team, located in major centres across Canada.
What you'll do:
Reporting to the Operations Manager, the Land Services Team Lead will provide technical leadership and subject matter expertise to Land Services Admin Clerks while performing duties related to Land Title and Land Registry Services on behalf of ESC’s customers. This position will work closely with operations leadership and the sales and solutions team to ensure that processes and customer offerings are regulatory compliant.
Key Responsibilities:
Provide technical leadership and subject matter expertise to the Land Services Operations team related to fulfilling Land Title and Land Registry Services for ESC clients and customers.
- Conduct National Land Title Registry Searches - including confirmation of title ownership, legal title descriptions, confirmation of name on land title, and other search permutations.
- Complete the National PPSA (personal property security act) Fixture Filing (NOSI Process) - including the preparation and filing of financing statements and land title forms resulting in a Notice of Security Interest (NOSI) against the subject property to provide a financial claim of interest (lien) in favour of the Lender (ESC Customer).
- Complete National NOSI Discharge.
- Liaison between the Land Services team, external customers, management and sales/solutions team.
- Troubleshoot, report, and deal with escalated and / or complex customer inquiries including complaints and technical issues related to the Land Title Services Department
- Supervise team members including managing and assigning work flows, scheduling breaks, vacation and contribute to annual performance reviews by providing feedback to Operations Supervisor.
- Recommend changes to internal processes and product/service offerings to proactively address customer wants and needs and reduce risk.
- Handle complex and unique customer issues and transactions requiring research, analysis and interpretation of policy and legislation with an understanding of the practical implications to systems and delivery processes.
Position Requirements:
- Diploma as a Paralegal, Law Clerk or Legal Assistant preferred plus 5 years of experience working in a legal or business environment.
- Land Title or Real Estate professional courses or Personal Property professional courses would be an asset.
- Experience supervising or managing a team.
- Knowledge and understanding of Land Titles Registries and Services.
- Strong analytical and research skills as well as the desire to problem solve.
- Pays close attention to detail, accuracy and completeness while managing time sensitive deliverables.
- Strong aptitude for computers and technical knowledge.
Employees hired after November 8, 2021 are required to be fully vaccinated against COVID-19 or to have an approved exemption before beginning work in-person with the Employer.
This job will be posted until filled.
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