About Atrium Innovations

Atrium Innovations has been a recognized innovative leader in the development, manufacturing, and commercialization of science-based natural health supplements for over 20 years. The company’s mission is to be a global leader in vitamins, minerals and supplements, offering a range of professionally developed, comprehensively formulated, and/or ‘free-from’ solutions through specialty retail, healthcare professional, and e-commerce channels. Atrium Innovations brands in Canada include Genestra BrandsTM, Garden of LifeTM, Sisu®, Pure Encapsulations®, TrophicTM, Wild Rose®, Douglas Laboratories®, UNDA, KLEAN Athlete®, and Wobenzym®.

Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people’s lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. We are a globally recognized leader in the field of nutrition science, and have over 5000 employees around the world. Come join the Nestlé Health Science family and experience exciting opportunities!

BROAD FUNCTION: We are looking for an organized and highly collaborative IT Support Administator.

Position Description:

This position is for a permanent, full-time role based at our Richmond Hill, ON location. The individual will be reporting to the IT Manager of US Operations, which is part of the North American IT Infrastructure team.

The IT Support Administrator’s primary responsibilities are to provide desk side support for end users in the Richmond Hill office and warehouse. In addition, this individual will manage the provisioning and maintenance of systems hardware, software, and related infrastructure. He or she will employ a high degree of customer service, technical expertise, and timeliness as well as use various techniques for resolving problems.

This individual will ensure that system hardware, operating systems, software systems and related procedures adhere to IT standard operating procedures. This individual will assist our project teams with technical issues in the initiation, planning, and execution. The IT Support Administrator may participate in technical research and development to enable continuing innovation within the infrastructure group.

Responsibilities and Duties

· Provisioning of user’s personal computers by preparing all necessary software for the user role along with the on boarding of the employee

· Ticket triage on a rotational basis within the infrastructure team

· Provide daily IT administration, monitoring and ongoing support for computers, network, and related applications

· Maintain and manage local servers and network devices, switches, access points and firewalls

· Ensure the security and protection of data on corporate network devices.

· Handle user account provisioning – including Microsoft AD, Exchange/Office365, file share access rights, etc.

· Supports warehouse operations by deploying and troubleshooting scan guns, thin clients, Zebra printers, and related hardware

· Escalate infrastructure and application-related issues to the senior team as needed after performing an initial assessment

· Advise and work with management on all network infrastructure issues/problems

· Participate and support global IT staff members with various projects and initiatives

· Provide change management documentation when necessary

· Provide IT training to staff when needed

· Provide any additional support on ad-hoc projects

Qualifications and Skills

· Ability to install, administer and troubleshoot computer hardware, software, and networks

· Ability to work with a virtual team

· Superior analytical, isolation and problem-solving skills

· Excellent listener with a focus on customer service

· Ability to work autonomously with little-to-no supervision

· Desire to learn and improve knowledge of different technologies

· Excellent time management and self-motivation skills

· Knowledge of Windows systems (desktops and servers)

· Knowledge of LAN and WAN networks a plus

· Must be able to document any issues/problems clearly and meet all reporting requirements

· Must be able to lift and move equipment up to 40 pounds

· Degree in computer science or information technology related field

· A minimum of 3 years’ experience as an IT technician with hands-on experience

· Experience in providing technology training considered an asset

Technologies Used

· Active Directory, LDAP, Azure

· Office365

· All Microsoft Office products

· Windows 10, Server 2016-2022

· Citrix Workspace

· Cisco/Dell switches, Meraki APs, Palo Alto Firewalls

· ManageEngine Desktop Central, ServiceDesk Plus, OpManager, AD Manager, AD Audit Plus, Password Manager Pro

· RingCentral

· SharePoint, Box

· JD Edwards Enterprise One, DSI, ConnectShip

· Motorola Scan Guns, Zebra Printers, HP Thin Clients

· Adobe Products

· Windows Defender

We encourage all qualified candidates to apply. However, only those selected for an interview will be contacted

Atrium Innovations is an equal opportunity employer and is committed to fair employment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time during the recruitment process, please let us know. We ask that you provide us with this information at least 72 hours before your in-person interview as some accommodations may take time to put into place.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

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