The Service Coordinator position is ideal for candidates with a proven track record for organizing and coordinating support teams and helping ensure tickets are being actioned and we are meeting service level agreement requirements.

This position is geared towards providing opportunity for an experienced professional that is looking for a company to work for that will listen to them, help them grow further in their careers by supporting them with training, certifications, and tools need to excel at the position. Whilst hard work and some long hours (not every day) are part of being in the IT Industry, it is also important to have work-life balance, and that is what this position is about.

This specific posting is aimed at finding a ROCKSTAR, based in Surrey, BC (and surrounding area) to work in our Cloverdale office. We are looking for someone that can demonstrate outstanding skills in communications, presentation, time management, general organization, attention to detail and logical thinking. Expected Salary is between $50K-$60K year to start.

We are looking for someone with at least a basic understanding of technology terms, have a passion for supporting clients, and have a work ethic that sets you apart from the pack.

About Superion
We are a growing IT Service provider based out of Cloverdale, in Surrey BC. We provide IT support services to small and medium-sized businesses throughout Canada and the US. We believe that the key for success is to deliver an Exceptional Client Experience and achieving that starts with an Exceptional Employee Experience. We believe that our work environment should be equal parts of hard work AND fun, and a place where everyone can collaborate and support one another, with opportunities to advance. We are a family and each person on the team can have input and influence on how things are run. Your voice will always be heard here.

About the Role
Work Schedule:

• 40+ Hours a week via:
• Monday to Friday (Typically) with flexibility to work Sunday to Thursday, or Tuesday to Saturday
• 830am – 5pm (typically), or 930am-6pm shift schedules

Job Duties

Sales Support and Inventory Management

• Processing approved quotes
• Ordering equipment for resell
• Receiving equipment for resell
• Shipping items to clients / vendors
• RMA Management
• Coordinating and updating with clients for delivery of items / shipping status
• Processing and validating Invoices
• Follow up with clients on purchases
• Audit and manage client licenses (office 365, Adobe, etc)
• Assisting with prep for client meetings
• Client life-cycle reporting prep
• Inventory counts
• Managing stock room

Data Entry

• Client contact list management in multiple systems
• Warranty status checks and input

Service Team Coordination

• Assist the service team with answering calls when in busy periods
• Monitor and review the Service Board for new tickets, and updates, and coordinate and or assigning team members
• Reviewing existing tickets for escalations, and clarity of actions
• Coordinating and communicating with sub-contractors and vendors
• Creating tickets for routine tasks, and building phases and tickets for client projects based on the project managers needs
• Assisting managers by providing feedback on how the teams are performing

About You

• Ability to work independently AND contribute positively to our team.
• Exceptional communications skills (written and oral) with fluency in English
• Outstanding customer service mindset and skills
• Extraordinary time management skills
• Able to follow instructions and listen effectively
• Strong critical thinking ability
• Versed in “IT” lingo (don’t have to be an expert though)
• One or more of the following:
  • Post-Secondary Education (any completed college, university, or trades program)
  • Minimum of 2 years of experience in a related role

Why You Should Apply

• Competitive salary
• Medical, dental and other extended benefits
• Flex days plus 3 weeks of vacation
• Investments in training and certification
• Casual work environment
• Employee discounts
• Collaborative environment
• Team lunches and team dinners
• Flexible hours
• Movie nights and other fun events

Do you have what it takes?

In your cover letter, we would like to hear why you are applying for the position, and how you feel you would be the best candidate. Please note that only applications received that include a cover letter will be considered.