The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the front desk team. This position requires the successful candidate to be available for a variety of shifts including days, afternoons, evenings, weekends and holidays.

Expected number of hours can vary week to week as it is based upon business volumes, time off requests and sickness. This position will be part-time to start, leading to full-time for the summer.

Why join our team?

• A supportive and collaborative team who embrace our core values.
• A great staff meal program.
• Extended benefits including a union pension plan (based upon an average of the number of hours worked)
• Dining and dry-cleaning discounts along with a purchasing program – pay what we pay.
• Employee, Friends and Family rates to stay.
• Employee events – Employee appreciation event PLUS a winter event.
• Discounted rates for parking or bussing, or use our secured bike storage.
• Educational reimbursements.
• Work Milestone and birthday recognition.

Duties & Responsibilities (but not limited to):

• Providing customer service and handling administrative duties such as check-in and check-out of guests, taking reservations over the phone, addressing guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage.
• Be aware of room locations, types of rooms, availability and room rates.
• Be aware of local attractions and restaurants and make recommendations to guests.
• Handles cash, cheques, credit and debit card transactions
• Follow established procedures and policies when completing tasks.
• Be an Ambassador for the Chateau Victoria Hotel and Suites.
• Other duties as required.

Our Core Values, Do they meet yours?

*Put People First * Bring Passion * Be Collaborative *Support Community * Embrace Positivity & Fun.

Job Types: Part-time, Permanent
Part-time hours: 16-30 per week

Salary: Up to $21.75 per hour

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekend availability

Ability to commute/relocate:

• Victoria, BC V8W1B2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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