Job Description: Dealerships - Fixed Operations Manager (Service)

The automotive Dealerships - Fixed Operations Manager ensures the success of multiple dealerships by overseeing fixed operations including parts & service, administration, coaching of staff within these departments and exceeding customer service expectations. Duties will also include achieving success in the execution of long-term strategic planning goals to increase profitability and success of the company.

Responsibilities:

· Approving and/or hiring employees for all positions within the parts and service departments at four dealership locations.

· Ensuring employee performance evaluations are completed regularly and developing short and long-term goals for each department manager and staff.

· Planning and developing short and long-term goals and objectives annually and submitting projections to corporate management for approval.

· Effectively communicating with the controller/office manager weekly to review departmental forecasts and ensure consistency with annual projections.

· Paying close attention to daily fixed operations and dealership absorption rates, recommending, and creating improved courses of action where necessary.

· Ensure all documentation and reporting are completed accurately and are in full compliance with Revolution Auto Group policies and local laws.

· Directing and implementing the policies and procedures of the dealerships to employees and ensuring these are understood and followed accordingly.

· Providing dealership corporate management with weekly fixed operations reports on the financial condition of each dealership.

· Supplying timely and accurate information for the monthly financial statement cycle to provide to the franchise, management/dealership owners.

· Coordinating with the business/administrative office to ensure that records are correctly maintained.

· Managing parts inventory levels proficiently while following company policy.

· Coordinating regular meetings with the managers and/or employees of the parts and service departments to ensure profitability and efficiency expectations.

· Recommendation of compensation plans for employees to corporate management.

· Ensure customer satisfaction by building ongoing relationships with customer base, resolving customer issues related to the dealership and/or product.

· Ensuring a customer call-backs program is in place to ensure the highest possible satisfaction rates.

· Continually manage and revitalize a new customer acquisition program.

· Provide the highest level of customer service and ensure all employees possess a client centered approach to achieve excellent OEM customer service scores.

· Creating cost-effective advertising programs and merchandising strategies for the fixed operations department at each dealership.

· Oversee cleanliness of vehicles and the shop at each dealership location.

· Protect and preserve the integrity of the company.

· Other duties as assigned by the Dealership Operations Director.

Requirements:

• Proven leadership skills with the ability to motive a team and drive results
• Excellent judgement and critical thinking skills
• Excellent written and oral communication skills
• Desire to exceed customer expectations
• The ability to effectively respond to and meet the needs of a diverse client base
• Broad product knowledge base including off-makes
• Dealer related computer skills: PBS
• Exceptional knowledge on social media techniques
• Critical thinking, strong decision making, ability to organize and coordinate multiple projects
• Excellent analytical, research and presentation skills
• Advanced computer skills (MAC, Powerpoint, Word, Excel)
• Maintaining an enthusiastic attitude to build positive employee morale.
• Ability to work independently and make decisions
• Experience in strategic planning, tracking, and controlling budgets
• Valid driver’s license for local travel with a clean driver’s abstract
• Enjoy working in a fast-paced environment

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Grande Prairie, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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