XTL Transport Inc. is looking for a new Dispatcher in Airdrie, AB to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work!

100% employer paid group benefits immediately!

Summary:

Troubleshoot and respond to operational issues. Includes maintaining communication and data integrity throughout in order to prevent service failures.

Driver Support

• Ensure phones and satellite messages are answered promptly
• Manage productivity live using Dispatch tools and maintain dispatch status
• Making sure planning is in accordance with service level requirement of +98%
• Responding to various types of operational issues including, but not limited to: equipment breakdowns, driver re-assignments, load delays or cancellations, overweight loads, etc.
• Monitor road and weather conditions, keep driver advised of worsening conditions or road closures
• Maintain driver retention by providing Excellent Customer Service and always being fair with all drivers.
• Provide support to US Dispatching team
• Report issues and opportunities for improvement to appropriate supervisors or HR

Trouble Shooting

• Establish and put in place a plan for loads that do not seem or will not be meeting service commitments. This includes communicating information to customer and customer service
• Ensuring proper type of equipment are assigned to customers and trailer bank commitments are not depleted
• Ensure yard check, load security, heated load and inactive trailers are monitored and reported on when necessary to maintenance and/or terminal manager
• Relay information, obstacles and discrepancies to Operations manager, operations, customer service, and/or any other departments when necessary.
• Monitor for hazardous or time sensitive maintenance flags and assign equipment accordingly

Skills & Abilities

• Must have 1-2 years of experience, either in transport or related industry;
• US Dispatching experience an asset
• Must have good geographical knowledge;
• Candidate must have exceptional interpersonal and communication skills;
• Impeccable, detailed and Proactive Phone and Satellite habits
• Strong attention to detail and a high degree of accuracy;
• Ability to evaluate data and options for action and to reach sound conclusions;
• Must be team player with strong commitment to quality and customer service;
• Ability to multi-task and manage priorities, meet deadlines, work under pressure and take on additional tasks;
• Resolution of problems and initiative
• Critical and strategic thinking
• Innovation / Resourcefulness

Work Environment

• Able to work in a team atmosphere with minimum supervision
• Able to work in a fast paced environment

XTL Offers:

• 100% employer paid group benefits immediately
• RRSP match program (after 3 months)
• Employee & Family Assistance Program
• “Open Door” Culture

XTL is an equal opportunity employer who embraces diversity in the workplace. Each nomination is deemed equivalent, regardless of whether it is submitted by a woman, a man, a member of a visible minority, an Aboriginal person or a person with a disability. The masculine is used only for the purpose of lightening the text. We invite all interested persons to apply but only candidates selected for an interview will be contacted. #abjob

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