What is HEADCHECK Health:

If you’re looking to build your business career (while making a difference in the world) and have a passion for sports, health, or technology, you might be just the candidate for this role.

HEADCHECK Health is based in Vancouver, BC and we are the world leader in concussion protocol compliance technology. HEADCHECK has changed the landscape of sports through data-based insights through our end-to-end solution to execute concussion protocols, mitigate risk, and support recovery. We simplify what’s normally a complicated process and provide medical professionals, parents, coaches, league directors, and owners with the information they need to make informed decisions about player safety.

HEADCHECK works with over 3000 sports organizations including Major League Soccer, the Canadian Football League, BC Hockey, University of British Columbia, and the Canadian Junior Football League.

Position Summary:

As a Co-op with the Customer Success department at HEADCHECK Health, you will be responsible for assisting Customer Success representatives with daily tasks including but not limited to: understanding and enforcement of a customer organization's concussion protocol, communication with customers and providing support, creation of customer-facing materials, day-to-day account transactions and support, and analysis and development of monthly data reports and summaries. Your work will directly impact a customer's experience to ensure they are improving their organization/league’s concussion protocol through injury management to ensure success.

What Makes this the Perfect Opportunity:

- HEADCHECK is remote-first

- Influence change in healthcare and make an immediate difference

- Work with the biggest sports leagues worldwide

- Attractive wellness perks

- Direct access to our leadership team

- Personal growth and creativity

- Understand and implement evidence-based approaches

Key Responsibilities:

- Engage with customers to understand their current process, areas requiring improvement and then key wins/opportunities throughout the year.

- Work with teams to grow and coach adoption and use of concussion best practices with Sports Teams

- Work with Product and Marketing teams in the development of product-related marketing and communication materials, tools, and internal resources

- Assist with providing support activities for new customers including system configuration, data management, content migration, etc

- Work closely with sales and customer success to drive referrals

- Author blogs/helpful articles, emails, social network posts and other creative elements which may help your customers

- Create and maintain job aids and reference resources for administrators and end users

- Manage support call and change requests submitted to the Customer Success queue

- Effectively and efficiently communicating progress to the senior leadership

- Other responsibilities as the role requires

Passions, skills, and competencies would include:

- Experience working in or participating in sport as an athlete, coach, manager or medical team member like an Athletic Therapist, Team Trainer, Physiotherapist or Safety Officer

- A passion for helping people with a strong interest in the health care field

- Have a natural curiosity, excellent communication skills, an aptitude for making friends wherever you go, and a competitive streak that helps you get the information you need to achieve results

- Excellent organizational skills and time efficiency

- Customer-centric mindset

- Eagerness to learn, and wear a few different hats to get the job done

Job Type: Full-time

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