Company overview:

As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provide expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

Duties and tasks include, but are not limited to:

• Taking inbound technical support and customer service inquiries from our customers, through phone/email/chat or other similar avenues
• Thoroughly troubleshooting a wide variety of topics related to CLEARVIEW product
• Creating and resolving tickets for support
• Supporting fellow agents with any questions they are unable to resolve
• Placing outbound calls to customers to provide updates and follow-up
• Executing on special projects as needed

Qualifications

You should be:

• Passionate about customer service and providing the best possible customer experience
• Professional in all internal and external interactions
• Comfortable using technology and learning new software applications
• An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
• An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
• Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis

And have:

• Good general computer and internet skills
• Strong attention to detail
• Outstanding interpersonal skills, with emphasis on customer focus, teamwork, and relationship-building
• A background in food service, retail, or other service-oriented industries preferred

All applicants to Panasonic Connect are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Job Type: Full-time

Pay: $17.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Application question(s):

• Are you located in New Brunswick? And the Ability to train onsite in Fredericton, NB?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French (required)

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