Customer Service Representative - Revenue Job at City of Mississauga
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 01/23/2023
Duties and Responsibilities
Under the supervision of the Supervisor, Customer Service - Revenue the successful candidate will be an integral member of the Customer Service team. Responsibilities include:
- Process and maintain informational changes to the Tax account provided by Teranet, Municipal Property Assessment Corporation and banks while ensuring integrity of the tax system is maintained.
- Research and respond to inquiries from taxpayers, lawyers, mortgagees and agents received through various media such as email and INFOR. Process tax certificate, local improvement, statement, duplicate bill and receipt requests received at the counter and ensure appropriate fees are received and deposited.
- Process various transactions received at Cashiers or through inter-office and regular mail from all departments including cheque and credit card payments.
- Balance transactions for daily deposit and prepare cash summary sheets.
Note: Candidate will be required to rotate between Office duties, Cashiers and working remotely. Shift hours rotate between start time of 8:00 a.m. and end time of 5:00 p.m. Perform other related duties as assigned.
Skills and Qualifications
- Post-secondary education with a focus on accounting, business or public administration.
- Minimum 1-2 years’ experience in municipal tax or an equivalent combination of education and experience.
- Sound knowledge of the TXM Tax Manager system.
- Successful completion of or enrolment in the Municipal Tax Administration Program is an asset.
- Aptitude for figures and the ability to carry out tax calculations; excellent data entry and organizational skills are required.
- Cashiering experience is an asset.
- Ability to decipher and analyze requests, investigate property tax accounts and solve complex problems using analytical thought process required.
- Flexibility for shifts and understanding of the urgency of certain duties is also required to ensure daily tasks are completed.
- Demonstrated ability to deal effectively with the public on an ongoing basis and work well under pressure.
- Excellent communication and customer service skills.
Hours of Work: 35
Work Location: Civic Centre
Department/Division/Section: CPS/Corporate Services Dept , CPS/Finance Division , Revenue and Taxation
Non-Union/Union: Non Union
A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has not been granted.
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
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